closed #39815
Water Utility Billing Problems
1305 W 6th ST
- Case Date:
- 8/25/2003
Customer does not feel her water bill could be $68.76 for 1 month. She would like her account reviewed by USB Subcommittee.
Customer does not feel her water bill could be $68.76 for 1 month. She would like her account reviewed by USB Subcommittee.
Customer was very upset that his water usage has increased so dramatically. I explained the usage period, insp. results, etc. He was insistent that the changing of the meter had damaged his toilet (by allowing air to get into the lines). He stated that he planned to contact his atty. I referred him to Risk Mgmt. He did not wish to listen to any explanation regarding his usage. I printed out his account history and meter readings for him. I also contacted Ed S. regarding this matter.
Letter rec'd. and phone call rec'd. stating that Mr. Vencel would like to appear water and wastewater bills for August and September 2004. They do not feel there were any leaks and want to appeal.
I have sent a fax about customer contact yesterday. But I'm not sure whether you have received it. Because I didn't receive any confirmation message.
Hello, I haven't received a water bill this month. Is it late, or lost? Thanks.
Where is the May Water BILL????
The website sited in the letter we received today does not do what the letter describes. There is no way to pay my bill online or view my account as the letter describes. And when I call - I get a recording that says to call back later. Why was this letter sent out before your website was ready?
Stopped by OOTM to request a meeting with the mayor.
Rex Miller, the assistant Manager of the Player's Pub, wanted to know if help was available for local businesses that have been affected by road construction.
Called OOTM and asked to remain anonymous but nature of her comments (and number on caller id) indicated it was Ms. Keene. Went into a long diatribe about her current landlord but didn't have any specifics on what the City should do to alleviate the problem. Said she has contacted the ICLU and will write a letter to the H-T.