Case Date:

8/25/2022

The parking office website for purchasing permits has been down for almost a week. After you enter the lease and registration information and submit, the next page is down.

Case Date:

11/28/2020

Hello. I submitted another ticket (#169840) without realizing my phone number and email would appear in google searches associated with my name which is a privacy concern. Can my personal information please be deleted from that ticket?

Case Date:

1/20/2022

The landing page for uReport states the following: "Use uReport to notify the City of community issues, such as potholes, graffiti, malfunctioning street lights, and more." Perhaps there could be a FAQ of sorts added that clarifies that broad statement. The FAQ could point residents to Duke Energy for reporting malfunctioning street lights. I appreciate the DPW staff member who submitted a request to Duke Energy on my behalf, but it probably would be best for everyone involved to be able to filter out some requests that do not need to be reported to the city. Additionally, I suggest the graffiti part be amended to state, graffiti on city property, as it is unclear that the city does not take care of graffiti on private property even if it is offensive with foul language. Thank you.

Case Date:

4/19/2023

What happened to Report #183445? Was it removed from public record?

Case Date:

5/10/2023

AEG workers accidentially spilled several gallons of hydraulic fluid on our lawn today. We need someone to assess the possible damage to our propoerty as well as any environmental impacts.

Case Date:

6/2/2023

Hi I apologize if this is not the correct place for this request, but I have been trying to pay my bill online and it keeps locking me out of the account. I have tried resetting my password and that isn't working either. Thank you.

Case Date:

6/8/2023

Theft electric bike Electra 2021

Case Date:

12/26/2021

I tried submitting a few tickets from my iPhone. I got as far as submitting the request and the resulting page said "processing your request" but never gave me a message like when I submit a request from my computer like "your request has been processed" and a ticket number to reference.

Case Date:

7/12/2023

Is there any sort of RSS feed for the city website? I'm only mildly interested in news, but for city infrastructures projects in particular, I'm interested in keeping up to date. There are many social media platforms to try to keep up to date, often each having to be manually managed and updated. But for some of the odd folks such as myself who do not use them or agree with their practices, RSS is an excellent option. An RSS feed could be built into the deployment/change process for the website and utilize the automation to require no additional effort (aside from the initial implementation). These would be a great source for finding new information for folks like myself. Cheers, -ag

Case Date:

7/14/2023

While trying to submit a report ticket via a mobile app, it gets stuck on the last step. My original report was for a blocked street and included a photo and location. I've attached a screenshot on this report