Case Date:

7/30/2026

Art installation not lighting up

Case Date:

7/27/2026

The website “gobloomington.org” is either an unofficial site posing as an official city initiative, or it needs fixing. It features the city logo and copyright on the bottom of the page, but none of the links work except for the “register / login” option at the bottom of the page which leads to a gambling website (making it seem like perhaps someone else is using the city’s logo and name as a front for that site?). If this is indeed an official city website, it should not be leading to a scammy gambling site. If it is not an official city website, I hope you are able to file a cease and desist to get the misleading site removed from the web. Thank you.

Case Date:

7/8/2026

UPDATE 7/8/2026 — Vehicle recovered. New information for investigation: Tow company: Tow Time Solutions LLC, 1999 N Packing House Rd (Invoice #2305, Call #29202). 1. AUTHORIZATION (BMC 4.32.100(a)): Invoice shows tow requested 7/7/26 at 7:20 PM, completed 8:08 PM — after the management office closed. The invoice's "Authorized by" field reads "(PAV) Lincoln, 305," which is the property address, not a person. Granite's assistant leasing manager stated in writing that towing companies cannot access their parking portal and tow on their own initiative whenever no hanging tag is displayed — i.e., patrol towing with no per-tow written authorization. My 7/8 written request for a copy of the signed authorization is unanswered. My vehicle had been registered in Granite's parking system since 6/22/26 with parking paid. 2. FEES (BMC 4.32.130): Charged $150 tow/hook + $50 "special equipment" (unexplained) + $25 "administrative fee" = $225, paid under protest 7/8/26. I was initially quoted $300 by phone. My written request for the company to identify what equipment was used and the code provision authorizing the admin and equipment charges is unanswered. 3. SIGNAGE (BMC 4.32.110): Lot signs state only a phone number — no company name, no retrieval location, and no schedule of towing/storage fees. Evidence available: invoice/receipt, payment confirmation, protest and request texts, the company's own tow photos, written statements from Granite Management, and parking payment records. Please investigate this company's compliance with Chapter 4.32 and contact me at 317 478 6542 [email protected].

Case Date:

7/8/2026

UPDATE 7/8/2026 — Vehicle recovered. New information for investigation: Tow company: Tow Time Solutions LLC, 1999 N Packing House Rd (Invoice #2305, Call #29202). 1. AUTHORIZATION (BMC 4.32.100(a)): Invoice shows tow requested 7/7/26 at 7:20 PM, completed 8:08 PM — after the management office closed. The invoice's "Authorized by" field reads "(PAV) Lincoln, 305," which is the property address, not a person. Granite's assistant leasing manager stated in writing that towing companies cannot access their parking portal and tow on their own initiative whenever no hanging tag is displayed — i.e., patrol towing with no per-tow written authorization. My 7/8 written request for a copy of the signed authorization is unanswered. My vehicle had been registered in Granite's parking system since 6/22/26 with parking paid. 2. FEES (BMC 4.32.130): Charged $150 tow/hook + $50 "special equipment" (unexplained) + $25 "administrative fee" = $225, paid under protest 7/8/26. I was initially quoted $300 by phone. My written request for the company to identify what equipment was used and the code provision authorizing the admin and equipment charges is unanswered. 3. SIGNAGE (BMC 4.32.110): Lot signs state only a phone number — no company name, no retrieval location, and no schedule of towing/storage fees. Evidence available: invoice/receipt, payment confirmation, protest and request texts, the company's own tow photos, written statements from Granite Management, and parking payment records. Please investigate this company's compliance with Chapter 4.32 and contact me at 317 478 6542 [email protected].

Case Date:

7/7/2026

On 7/7/2026 at approximately 5:00, my vehicle 2017 GMC Terrain, plate 714LG was towed by TowTime Towing at 523 N Lincoln St. I am a current resident who pays for parking at this complex. Management has my license plate, year, make, and model on file as an authorized vehicle; I had not yet been issued my physical parking badge. The tow occurred after the property management office had closed for the day. To my knowledge, no owner or authorized agent of the lot was present at the time of the tow to sign a contemporaneous written authorization for my specific vehicle, as required by BMC 4.32.100(a). The tow company is demanding $300 for release, which appears to exceed the fee limits in BMC 4.32.130. I request that the City investigate this company's compliance with Chapter 4.32, including its towing license, the written authorization for this tow, and the fees charged. I can provide photos and parking payment records. Please contact me at (317) 478-6542 [email protected]

Case Date:

6/10/2026

Two Bird scooters were abandond on the sidewalk in front of our house last week. My husband filed a report on August 8 and spoke to someone at HAND, who submitted the information, and it was assigned to Jeffrey Jackson. My husband left several messages to Jackson's office over a period of a couple of days to let him know the scooters were still there. Eventually, only one of the scooters was picked up even though they were parked next to each other. As I'm writing this, the scooter is still there. I am concerned because parking a scooter on a sidewalk is a violation of the Americans with Disabilities Act. If nothing is done today, I will contact the Mayor's office with my concern.

Case Date:

6/8/2026

Two Bird scooters were left on the sidewalk in front of our house two days ago. We called Bird directly and were assurded they would be taken away right away, but they are still there! We would like them gone!

Case Date:

6/2/2026

Cup and Kettle- No store front currently online sales only. I bought gift cards to help with scaffolding and helping her store and she will no longer will take them. Bad business practice and customer service. Cup and Kettle is preparing her tea at her residence and only online sales. Would like this reported for bad business practices and health and safety issue.

Case Date:

5/31/2026

Here's an idea: how about we move the jail complex to the current location of the B'ton transit center and we move the transit center to half of the North Park location. The bums who get early release for drugs / theft / violence are near Shalom / Wheeler / B-line where they are at home, and the buses are safely away from theft / vandalism of south Walnut B-line. Win-win, and we don't need to develop another $7 million park to house addicts.

Case Date:

5/27/2026

I am submitting a complaint regarding what I believe was an unreasonable and predatory towing incident involving Tow Time Solutions and the Hampton Inn Bloomington located at 2100 N. Walnut Street in Bloomington, Indiana. On April 23, 2026, I was a registered overnight guest at the Hampton Inn Bloomington. Prior to arrival, I completed digital check-in through Hilton’s mobile app and was issued a digital room key. Upon arriving at the hotel around 8:15 p.m., the front desk was unattended, so I proceeded directly to my room using the digital key provided through Hilton’s system. At no point during the digital check-in process was I provided any direct notification that an additional parking registration step was required in order to avoid towing. The following morning, I discovered that my vehicle had been towed by Tow Time Solutions despite being a legitimate paying hotel guest. I was required to pay approximately $300 to retrieve my vehicle and had to cancel work obligations, arrange transportation to the tow facility, and spend significant time resolving the issue. My concern is not simply the existence of parking signage or permit policies, but rather the manner in which towing enforcement was conducted against an authorized guest without any reasonable verification process. The hotel had an active reservation, digital check-in record, and occupied room associated with my stay, yet neither the hotel nor the towing company appears to have made any attempt to verify whether the vehicle belonged to a registered guest before towing it. Additionally, the hotel’s use of digital check-in creates a reasonable expectation that guests can complete arrival procedures without front desk interaction. Requiring an additional undocumented step while the front desk is unattended creates a foreseeable risk of confusion for guests and raises concerns regarding fairness, consumer protection, and accessibility. I believe this situation reflects predatory towing practices because: the vehicle belonged to a verified hotel guest, no warning or attempt at guest verification occurred prior to towing, the towing fee was excessive relative to the circumstances, and the enforcement process appeared designed to maximize towing revenue rather than reasonably manage unauthorized parking. I respectfully request review of the towing practices associated with this property and Tow Time Solutions, including whether reasonable consumer protections, guest verification procedures, and accessibility considerations are being followed before vehicles are towed from hotel property. Thank you for your time and consideration.