Letter rec'd. from Jackie Bowman Helton requesting appeal by USB Admin. Subcommittee on charges on her account for 1323 W. 8th St. She had a leak in the stool and feels she should not be responsible for water bill due to leak.
Phyllis & Samuel Guskin wrote re. 1725 E. Hunter Ave. They want to object to a request to subdivide existing single family residential lot at 1900 Atwater. They feel that the land is unsuitable for development because it appears to be a sinkhole. They also feel that the water retention needs should be addressed before any development is permitted. Letter was received by Util. Dept. but referred to COB Planning Dept.
Letter states that water line broke and was damaging her property. Even though water line was not on her property, she repaired the problem and is now requesting reimbursement for the repair bill.
There is water flowing from the side of the apartment building onto the sidewalk and streets. The water smells like washing machine water.
Customer was very upset that his water usage has increased so dramatically. I explained the usage period, insp. results, etc. He was insistent that the changing of the meter had damaged his toilet (by allowing air to get into the lines). He stated that he planned to contact his atty. I referred him to Risk Mgmt. He did not wish to listen to any explanation regarding his usage. I printed out his account history and meter readings for him. I also contacted Ed S. regarding this matter.
Dr. Colfield called to say that his mother lives at this address and has had a plumber out to see about her sewer which was backing up. Roto Rooter plumbers advised her that the line was broken in several places and probably was broken when the city installed the water main on Henderson St.
TURN WATER ON AFTER HOURS.
Customer requests an emergency water shutoff.
customer feels $54 charge is unfair. She signed to have the service turned on in advance but utilities was unable to leave the water on. She called on a saturday to have the water turned on. She feels if she had been more informed about make sure all faucets needed to be off and the possibility of a problem this could have been avoided. The letter has been forwarded to Administration.
SIDE YARD HAS 2 FULL GARBAGE CANS AND SEVERAL BAGS OF TRASH THAT HAVE BEEN SITTING FOR WEEKS. THERE ARE ALSO EMPTY CANS AROUND BACK WITH WATER IN THEM AND COMPLAINTANT IS AFRAID OF MOSQUITOS.