Case Date:

3/20/1998

LOW WATER PRESSURE

Case Date:

3/18/1998

Customer says water smells "like bleach". SG contacted DS to arrange visit.

Case Date:

3/17/1998

SEWER PIPE WAS CRUSHED BY WATER LINE INSTALLED OVER IT

Case Date:

3/16/1998

NO WATER

Case Date:

3/12/1998

AFTER HOURS CALL, HAD A LEAK, WANTED WATER SHUT OFF NOW, SHE WAS INFORMED OF THE SERVICE CHARGE FOR AFTER HOURS.

Case Date:

3/11/1998

Mr. Carrico upset b/c he's being charged $10 fee to adjust a bill. He's happy $45 adjustment is being made, however it seems ludicrous when it was CBU's negligence in the first place that led to the original problem (water line leak, CBU read meter but never notified them until too late). Also, he is upset that CBU says it's open at 8am, but whenever he calls (which has been frequently) at 8am no one answers. He feels that customer service should be available at time given on recording.

Case Date:

3/11/1998

NO WATER

Case Date:

3/11/1998

NO WATER

Case Date:

3/3/1998

Customer referred to SG by Mike Hicks. Customer advised Mike Hicks she has "rocks/sediment" in water at her residence.

Case Date:

2/27/1998

INDIANA GAS COMPANY HIT CITY WATER LINE