Case Date:

3/30/2020

The side of the street some 4 feet long has sunk into the ground, creating a large hole that regularly fills with water.

Case Date:

3/31/2020

Our sub division Northwood Estates has been having a lot of trouble with drainage. It seems that the easements have overgrown scab trees & brush that may be blocking some water but it also seems as thoug your drainage system that takes the water to a creek needs to be cleaned out. We back up to the golf course & have trouble getting the golf course staff to maintain our side of the course, ie mowing, weeds, dead trees along the road,etc. We seem to be a bit neglected when it comes to these problems. Could you please send someone to look at our problem. Thanks, Mary Pearson

Case Date:

4/2/2020

I believe there is a water leak somewhere near me. My water usage has apparently tripled since last month, while i have been conserving water due to not having enough income to pay the usual bill.

Case Date:

4/5/2020

Water seems to be coming out from where the meter is.

Case Date:

4/7/2020

I found a notification on my door yesterday afternoon. It says my house has been using 10 gallons per hour non-stop. There is no leakage in this house. Is there something you can do to check on the faulty meter? My water bill is $100 average per month.

Case Date:

4/9/2020

Requesting an update on case #171056. Our storm water inlets are undersized and unable to handle the water flow coming to these inlets. During heavy rains these inlets clog just like last night 4/8/2020 photo attached. Much appreciate the update on this project to bring the storm water system on our road up to date.

Case Date:

4/9/2020

Three very large pipes have been lying in my yard for over one week now. I believe that this is for a contracted public works project. I do not want to approach the workers during this public health crisis as they are not wearing face masks. I would like to be able to mow my lawn this weekend, and I do not feel that the lawn of an occupied house is the appropriate place to store construction equipment. I would like to request that the workers are instructed to remove the pipes from my lawn either today (Thursday, April 09, 2020) or tomorrow. In the event that this is not a water-related project, I would assume the city has permits on file to communicate with the appropriate party.

Case Date:

4/13/2020

Dear Mr. Howard, Mr. Peden, Mr. Meyers, and Mr. Rollo, We are the property-owners at 2017 E Marilyn Dr. abutting Mr. Howard’s residential construction project at 1110 S. Covenanter Dr (http://howardshomeimprovement.com). We're writing because we're concerned about the addition of gravel this past week to Mr. Howard’s lot, raising it several feet above our property, creating what looks sure to become a pond of run-off water along the eastern edge of our property and causing likely flooding at the southern edge. A marshy meadow that used to collect water on Mr. Howard’s property has been shifted onto our property. In order to get a sense of the impacts and the city’s review of them, we are hoping to talk with Mr. Howard and a city inspector before further work proceeds. We are also concerned that the property line has not been staked and our property is being used for construction staging, with considerable removal of vegetation and possible spreading of gravel across the property line. Here is a rough calculation of the drainage runoff from Mr. Howard’s property onto ours: The raised area is 30’+60’+10’=100' X 12’ = 1200 sq ft (at the side) and 22’ + 12’ = 34’ X 10’ = 340’ sq ft (at the back) = 1540 sq ft (total). At an average 5” rainfall in May, that would create 4,800 gallons or 640 cu ft of runoff. Annually, rainfall is about 50” so the runoff would be about 48,000 gallons or 6400 cu ft per year. But with climate change we suspect those amounts are going to increase (rainfall for every month this year has exceeded the norm). We arrived at this estimate using the USGS rainfall calculator: https://water.usgs.gov/edu/activity-howmuchrain.html And we used rainfall estimates from: https://www.weather.gov/ind/Precip_scorecard_IND For the raised area of Mr Howard’s property, we used the schematics attached below. We also have attached photographs showing the construction staging on our property, and the effect of the land build-ups on the east side of our property line. Thank you for your help, Ben and Jenny Robinson

Case Date:

4/16/2020

We got left a notice on our door stating that our water meter was creeping and that we should contact maintenance. We contacted maintenance and they stated it was likely due to new meters being installed. Our bill this month is 3 units higher than our bill has ever been before and we are beginning to wonder if the meter issue is related at all.

Case Date:

4/21/2020

Orange tap water.