Case Date:

12/29/2022

I wish to file a request to the Utilities Dept. to survey the water main line servicing my home and the homes on E. Longview Ave. After two water main breaks in the past thirty days, I believe it would be prudent to survey the line for potential replacement or upgrade as necessary. I understand this survey may take time to allow staff to develop a plan. I hope that you might have equipment to survey to determine if there may be more weaknesses in the line or that a span of the line ought to be replaced. I would guess after two breaks, this request for survey might already be on your to do list at least for Spring 2023. Thank you -

Case Date:

1/24/2023

There is a water valve cover that has water coming out of the cover and running down the side walk - not a large qty but enough to run down the sidewalk and create a trail. Intersection of S. High Street and E. Arden Drive. North/East corner 10' up sidewalk North. It does seem that early morning 5a-5:30a it is always running down the sidewalk but by mid morning the water has dissipated. Thanks!

Case Date:

2/3/2023

There is a drain on my front lawn that does not appear to be working properly. In recent rains and snow there is a great deal of water flooding the front of the lawn and takes several days to go away. It pools over the drain. It did not use to do this. Please contact me. Thank you.

Case Date:

2/13/2023

Low water pressure for last 2 years. Worse lately. All faucets. Plumber cannot address issue

Case Date:

2/14/2023

Water was turned off today (2/14) with an amount shown for $406.39. Bill was paid in the amount of $317.00 (2/7)

Case Date:

2/21/2023

Food retail business (Five Guys operated by franchisee GHG) operating during the Boil Water Advisory without proper ways to boil water for usage in produce washing, hand washing, dishwashing in three compartment sink, water used in sanitizer solutions or water used in cleaning food contact surfaces. Possible violation of 410 IAC 7-24-320.

Case Date:

11/10/2022

The last few months I have been notified that my water meter was running very high, possible leaks. I am usually 1,000 gallon water user but last month bill was over $140, and today (Nov. 10/2022) my bill is$364.97. My HOA and myself have spent around $8,000 and find no water leaks. Eventually, I got a new water line, with a lot of pain. I need compensation for those huge water bill, the water that I did not use. I called few times and suggested that the meter was malfunctioning, maybe? Any way, I am a senior and retired and won't be able to pay those bill in full. Please help. Thank you so m

Case Date:

2/22/2023

Please look at water bills for Dec, Jan, Feb. There was a broken water meter that resulted in an extreme excess of charge to my account. The water meter has since been fixed. However, since this was out of my control and I had no bearing in the broken water meter, nor its repair, I am hoping there can be some concession on my utility account. Please contact me with the best solution. I am looking farward to hearing from you. Thank you, best.

Case Date:

2/22/2023

Re: 4784 S Abington Ave Acct: 89652-002 Please look at water bills for Dec, Jan, Feb. There was a broken water meter that resulted in an extreme excess of charge to my account. The water meter has since been fixed. However, since this was out of my control and I had no bearing in the broken water meter, nor its repair, I am hoping there can be some concession on my utility account. Please contact me with the best solution. I am looking farward to hearing from you. Thank you, best.

Case Date:

12/27/2022

The person who is manager of the property has had the water company stop our service for no reason! We have been without water for two weeks now and with the cold weather we are sure the pipes are busted. We just need to be able to pay our bill and have water turned back on!