Case Date:

1/8/1998

MISSED TRASH PICK-UP: UNTIL JAN 98 RUMPKE PICKED UP TRASH

Case Date:

1/8/1998

Gary Coonce called re. his account that is in his wife's name - Katherine Coonce - at 1313 Hickory Grove Lane. Mr. Coonce has experienced high bills. He feels his sewer bill should not be double the amount of his water bill. Mr. Coonce stated that he or his wife will appear at the USB meeting on 1/20/98 to state his complaint at that time.

Case Date:

1/8/1998

CUSTOMER HAS SMALL WHITE COLORED BITS IN HER WATER. ADVISED CUSTOMER IT WAS CALCIUM CARBONATE FROM OUR CORROSION CONTROL PROGRAM.AFTER VISIT ON 01/13/98 ADVISED CUSTOMER TO TRY TURNING OFF THE WATER SOFTNER AND FLUSH HOT WATER AT MASTER BATHROMM FOR A WHILE TO SEE IF THAT WILL SOLVE PROBLEM. 01/19/98 - checked with customer. Perhaps some small improvement. Will check back in a week.

Case Date:

1/8/1998

Missed paying her bill on time, rec'd reminder notice, called TCI 1/5, made arrangements to pay on Friday. On Weds, man came to disconnect service. She called office, they told her could avoid disconnect if she gives him a check. He said he could not take a check, only cash and disconnected her. Her daughter took check in, but TCI won't reconnect 'til next week, is charging fee, and told her they had no supervisor she could talk to. Subs. feels she tried to cooperate & is being trtd unfair.

Case Date:

1/7/1998

S - No sticker Yard waste in plastic bags

Case Date:

1/7/1998

P - Non-collected plastics B - Boxes not broken down

Case Date:

1/7/1998

G - Non-collected glass (auto glass)

Case Date:

1/7/1998

S - Not sorted

Case Date:

1/7/1998

Customer requests water at residence tested. Has been sick and thinks it might be caused by his drinking water. SG called Dillman lab. D.S. will call customer to arrange for sample pick up.

Case Date:

1/7/1998

Gutter/drain in front of her house fills up with leaves/debris. Whoever cleans it out often dumps the debris on her yard. If this is City, it should be hauled off. It's filling up now.