Case Date:

5/2/2026

Property owner is framing off what is an alley for use by I don’t know what

Case Date:

5/14/2026

The unimproved city owned right of way of Alexander St, between 10th St and the B-Line, has recently been occupied by neighbors. The right of way is used as a walking route by the neighborhood in conjunction with the B-Line. It hasn't escalated to conflict yet, but it is currently a little awkward. Adams St is a lot less pleasant to walk on than Alexander. Adams is noisy with car traffic, often cluttered with trash cans, very unpleasant in the rain and utterly unusable in the snow when the snowplow plow the snow out of the street onto the sidewalk. There's plenty of on street parking on 10th. The unimproved route is a bit muddy in wet weather, and it would be good if there was a sidewalk connecting the street network with the B-Line (much like the B-Line - Butler Park connector on the southeast side of the railroad overpass over the B-line). While the route on the Alexander ROW (on the west side of Rick's Towing lot) needs to be defended, if a connector is to be codified in asphalt, the Summit St ROW (on the east side of Rick's towing lot) would be better and serve more people (especially because of the walkway on BHA property between 11th +12th Sts, west of the the gas station and the Boys and Girls Club) if a connector was to be built.

Case Date:

11/17/2025

We live in Hoosier Court Apartments, Unit HC 503, managed by Hunter Bloomington Properties, and we are reporting an unresolved water issue that has caused extreme billing and financial hardship. At the end of August and beginning of September, the water system for the entire Hoosier Court community malfunctioned. During the repair, the leasing company’s maintenance workers intentionally released a large amount of water from the pipeline located directly in front of our unit. This caused significant water wastage outside our home, completely outside our control. Before this incident, our average water bill was around $170. Immediately afterward, our bills increased to: $250 for August $936 for September $922 for October We contacted the leasing office multiple times by phone, email, messages, and about seven in-person visits. They delayed responding and eventually offered only a $550 refund, even though the excess charges for September alone were around $850–$900, leaving $300 still unresolved. For October, they told us they “cannot promise anything” and have provided no solution. To verify the issue, we contacted City of Bloomington Utilities, who gave us access to a usage portal. The portal shows our line is using about 50 gallons per hour continuously, which the city confirmed is not possible for normal residential use and indicates an ongoing leak/outflow in the line connected to our unit—not inside our apartment. Despite this, the leasing company insists there is “no leak,” will not fully reimburse us, and has not addressed the problem. As a result, we are being charged around $1000 per month for water we did not use and cannot afford. We are requesting HAND’s assistance because the issue is occurring outside our unit in infrastructure maintained by the leasing company, and all attempts to resolve it directly have failed.

Case Date:

5/12/2026

Blocking the public right away again. Fine them.

Case Date:

6/1/2026

The sidewalk on hawthorne and hunter is getting covered with vines. there is poison ivy mixed in on both sides. bushes lean across the hunter sidewalk.

Case Date:

5/6/2025

Broken landscaping light across from the bus stop.

Case Date:

4/10/2026

I contacted the property manager and she said that this light could not be shielded or dimmed or adjusted for "safety". I would like to see if this is something that would constitute a light violation for the city so that it could be adjusted. I made a previous request about this light due to it shining into our bedroom window after a tree was cut down which had been blocking much of the light. Is there something that could be done?

Case Date:

3/26/2026

Im.very concerned about living at Governor Park Apartments. There is it designated smoking area right next to the building that is going into the windows in that cigarette smoke including marijuana it is technically 8 ft away from an exit but not 25 feet away from Windows and bits. I have contacted numerous people about this including hand, Aubrey through report. She said that it could be against code but they have to see it in person the thing is is that if you come here there's not one time where there is not some sort of incident or somebody's passed out at the smoking Circle and if you came and saw you would see that the cans that are used are not proper cans with trash in them and we are lightning and starting fires because people are not extinguishing them out and I really want somebody official to come and look at this problem all you have to be and look at even if somebody is not out there smoking which they're always is is the fact that how close the smoking area is to the building and how it's coming into the windows I know that this is again but may concern is the fire department just came tonight because a guy was passed out drunk one of the tenants and he was smoking a cigarette he's already started one fire. I have wrote numerous complaints to Many concern letters i have documented to my Lordlord and have it documented and nothing gets resolved. Its only getting worse.. I know or a fact that the smoking area at Governor Park Apartments is still on the property even though the claim that it is not the tens being used have no lids cigarette butts are not being extinguished out people are putting paper trash in it therefore starting fires accidentally. When it rains the cigarettes overflow and go everywhere not to mention when it's windy the can will knock over go everywhere including a lit cigarette which that area is right next to a field. It won't let me attach multiple pictures but zi have documenting of a small fire and the can smoldering.please help me. The fire department isn't helping..

Case Date:

3/26/2026

I spoke to Brittany in an email of a safety concern and hazard of smoking outside my apartment Complex but before I could respond I needed to respond on what she stated to do Dear Audrey Brittingham, Thank you for your response regarding Case #209518. I would like to request that someone visit the site to inspect the designated smoking area and the cigarette disposal containers. Because the apartment complex has established a permanent smoking area immediately outside this non-smoking building, violations are constant and can be observed at any time. The police have responded to this location multiple times due to fires caused by smoking. They informed me that this is a government or HAND (Housing and Neighborhood Development) issue; however, each time I report it, I am referred to a different department. Is it possible for a representative to see this firsthand without me calling the non-emergency line? Additionally, would the Health Department be able to assist, or is there another official who can verify the proximity of this smoking circle to the building? I have numerous photos available to provide as proof if needed. I look forward to your guidance on who can specifically address this ongoing safety concern. Best regards, Jessica Hanna

Case Date:

3/26/2026

I'm sorry NOT BRITTANY but Audrey.. Dear Audrey Brittingham, Thank you for your response regarding Case #209518. I would like to request that someone visit the site to inspect the designated smoking area and the cigarette disposal containers. Because the apartment complex has established a permanent smoking area immediately outside this non-smoking building, violations are constant and can be observed at any time. The police have responded to this location multiple times due to fires caused by smoking. They informed me that this is a government or HAND (Housing and Neighborhood Development) issue; however, each time I report it, I am referred to a different department. Is it possible for a representative to see this firsthand without me calling the non-emergency line? Additionally, would the Health Department be able to assist, or is there another official who can verify the proximity of this smoking circle to the building? I have numerous photos available to provide as proof if needed. I look forward to your guidance on who can specifically address this ongoing safety concern. Best regards, Jessica Hanna