Case Date:

11/17/2025

Thick layer of uncleared leaves on sidewalk. Portentoso slipping hazard when wet

Case Date:

11/17/2025

I work in the leasing office at Atlas on 17th (1439 N Telluride St). Several residents have submitted complaints regarding the streetlights of our property not being on a night, which has concerned many for their safety and security. We have confirmed reports of there being no streetlights on for roads N Telluride St. and W Aurora Dr. The other streets on our property include W Redlands Dr, W Vail St, N Denver Rd, and N Arvada Rd.

Case Date:

11/17/2025

We live in Hoosier Court Apartments, Unit HC 503, managed by Hunter Bloomington Properties, and we are reporting an unresolved water issue that has caused extreme billing and financial hardship. At the end of August and beginning of September, the water system for the entire Hoosier Court community malfunctioned. During the repair, the leasing company’s maintenance workers intentionally released a large amount of water from the pipeline located directly in front of our unit. This caused significant water wastage outside our home, completely outside our control. Before this incident, our average water bill was around $170. Immediately afterward, our bills increased to: $250 for August $936 for September $922 for October We contacted the leasing office multiple times by phone, email, messages, and about seven in-person visits. They delayed responding and eventually offered only a $550 refund, even though the excess charges for September alone were around $850–$900, leaving $300 still unresolved. For October, they told us they “cannot promise anything” and have provided no solution. To verify the issue, we contacted City of Bloomington Utilities, who gave us access to a usage portal. The portal shows our line is using about 50 gallons per hour continuously, which the city confirmed is not possible for normal residential use and indicates an ongoing leak/outflow in the line connected to our unit—not inside our apartment. Despite this, the leasing company insists there is “no leak,” will not fully reimburse us, and has not addressed the problem. As a result, we are being charged around $1000 per month for water we did not use and cannot afford. We are requesting HAND’s assistance because the issue is occurring outside our unit in infrastructure maintained by the leasing company, and all attempts to resolve it directly have failed.

Case Date:

11/17/2025

Collecting and disposing of two plots’ worth of yard waste into easement — mounds toward the back of the address can be seen from street. Accumulation of leaves so great that water floods all adjacent yards after any amount of rain. Last year, at last, property owner paid for leaf removal that took 3 days for a team of 6 to clear tons of waste from his many years of accumulation. He warned all neighbors that he would not consider lawful disposal of leaves this year, instead chooses to fill the easement. Owner understands he is littering while flooding our yards. He also understands the accumulation is too deep and too huge to be considered composting. We are at a loss.

Case Date:

11/18/2025

The sidewalk is broken and jagged and is a serious tripping hazard. My wife tripped on this sidewalk while running and received a huge laceration above her knee, which also damaged her tendon. This sidewalk is a serious lawsuit magnet.

Case Date:

11/18/2025

I am an Adopt-a-Drain volunteer and I just cleared NODE 3285 at the intersection of E.Southdowns Drive and S. Woodlawn Avenue. I have attached a photo and the debris I cleared is ready for removal. V/r, Mark

Case Date:

11/18/2025

Since the crosswalks have been placed, with the school sign looking very similar from behind when heading South, it gives the impression there is a stop sign. I have been here for a year and watched 3 car accidents. The company, who is my landlord, has been there for 35+ years and said since the crosswalks, there have been 3 accidents and several close calls. I am a social worker, who works with kids. I don’t know why there is one 4 way at the sign, but not at the other end, on 8th street, that is within school/church grounds. Please bring attention to this urgently, I have a feeling something bad will happen to a child if something isn’t done here and will be saving this documentation for myself, so if something does happen, I am not liable and this is all screenshot, so you are aware and this could be held liable in court proceedings if nothing is done.

Case Date:

11/19/2025

My trash can had 2 wheels when I took my garbage out Monday night but when I brought them in on Tuesday one wheel was missing. It must have fallen of into the trash truck. Can I get a re-placement wheel or a new trash can? Thanks

Case Date:

11/19/2025

Homeowners have recently seen evidence of a homeless encampment in the wooded preserve bordering this neighborhood and request that police check on this area.

Case Date:

11/20/2025

There is a huge hole in the road thats not covered up and there is no signage indicating that there is a hole, it looks to be made from the construction. It popped my tire.