closed #117056
Excessive Growth
202 E Dodds ST
- Case Date:
- 6/15/1998
Police Dept. reports trash along the road in the 200 block of E. Dodds St.
Police Dept. reports trash along the road in the 200 block of E. Dodds St.
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p,c,g,s,b
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missed pick-up/trash
missed pick-up/trash
BT Access client upset with new scheduling system. Feels half-hour window is too much. Feels BT did not include drivers and/or passengers in process and that "communication was zero". Needs consistency in scheduling her pickups.
Called on behalf of customer who uses BT access. This usually quiet & reasonable lady is livid at BT Access. Says new scheduling system does not work and BT staff (not drivers) have been unpleasant & told her they are not a social organization.
Objects to new BT Access scheduling system. Not enough communication with riders. Regular users of system need predictability. BT has not shown compassion or attention to the concerns that they've been given.
Residents (caller believes this is unregistered rental through Sec. 8 program) leave their trash at the back door and up next to the house for two months. Caller said that two cans of trash has been there for two months.