Case Date:

12/19/2003

Mr. Plucker contacted the Public Works Department 12/19/2003. Mr. Plucker called Insight customer service to inquire about Insightbb and to see if there were any specials if someone were to sign up for the service. The Insight rep. told Mr. Plucker that there were no deals for the Insightbb service. A few days later Mr. Plucker heard an advertisement on the radio for the Insightbb service offering a special, he then contacted Insight in hopes of getting the service at the special price.

Case Date:

12/19/2003

Mr. Plucker stated that he had called Insight 2 weeks ago to inquire about Insightbb. Mr. Plucker ask the representative if there were any special offers if he signed up for the service, the rep told him that there were no outstanding deals at this time. Mr Plucker stated that he then heard (a few days later) an ad on the radio advertisng a special promotion if someone signs up for Insightbb. Mr. Plucker then called Insights customer service and told them that he had heard the advertisement

Case Date:

12/19/2003

Recyclables & non-recyclables waste mixed Items are not included in recycling program. Recyclable items not properly sorted. Trash: CF

Case Date:

12/19/2003

Vehicles parking on grass next to parking lot.

Case Date:

12/18/2003

faxed RH/ missed pick-up/recycling: Missed her cardboard in her recycling. If something is wrong Please call her & let her know. Thanks Rosha

Case Date:

12/18/2003

Recyclables & non-recyclables waste mixed. Items are not included in recycling program. recyclable items not properly sorted. CF

Case Date:

12/17/2003

fxd ph/ Missed pick-up/yard waste

Case Date:

12/17/2003

faxed ljl/ other/trash: Resident set trash out late, please pick up

Case Date:

12/17/2003

Recyclables & non-recyclables waste mixed. Items are not included in recycling program. See attached brochure. cf 953

Case Date:

12/17/2003

There is water flowing from the side of the apartment building onto the sidewalk and streets. The water smells like washing machine water.