Case Date:

1/9/2007

downspout from a rental property at 600 ends at property line w/ 510, water runs off into 510 property, which is lower than 600,daughter calling on behalf of mother

Case Date:

8/4/2026

Hi there, I am about to become the former rental resident of the 405 S Highland Ave home and I was reaching out as an inquiry on when to terminate my billing. Our lease has ended as of July 31st, and I wanted to reach out to see how I could confirm that as a rental resident, I am no longer being billed for after July 31st. Or if I am still being billed, how to end it. Thank you, Carson

Case Date:

9/21/2026

I received a bill in September for water, however my name is no longer on the lease at this property and I do not live there anymore.

Case Date:

8/11/2025

Unrealistic high water usage

Case Date:

3/21/2025

My water bill and sewer bill have tripled in price over the last 2 months. Please look into this

Case Date:

11/2/2024

I currently have aqua pay but I’m not sure how to stop it. I haven’t lived at this address I’m in over a month. Please help.

Case Date:

11/13/2024

A leaking water valve related to lawn irrigation system was discovered during inspection of the system. Apparently was leaking for several summer months. It had a slow leak when system was idling but had a significant leak when irrigation was occurring. I am requesting a bill adjustment for at least September and October water and sewer service, though the problem likely started in July. You have my email and phone number if you need additional information.

Case Date:

1/14/2025

We have a very large past-due balance on our bill that doesn't make sense to me. We have paid the bill on time every single time since we moved in august 2023. In November there was a leak and we got a statement credit to cover that cost which reduced the bill to zero for that month. but Since then, there has been a large past due balance that I don't really understand. Whatever information you can provide me would be great thank you

Case Date:

10/12/2024

I received a bill for the month of September, but I have not lived in this apartment since August

Case Date:

10/8/2024

My water bill is charging us for over 33k gallons of water used last month which did not happen. We had maintenance check for leaks and they saw nothing so we believe there is an issue with the meter