Case Date:

4/4/1997

Subscriber admits late payment of bill caused disconnection. Bill was paid, she requested reconnection to expanded basic service (was specified). Was only connected to basic service. Says CSR Jennifer Lane was rude, told her she'd have to pay for another visit to have expanded added, told her she was previously getting expanded w/out paying. Subscriber says she didn't realize this, it wasn't her fault, nonetheless she asked for expanded when she paid her bill.

Case Date:

3/16/2022

We’ve been moved out of our apartment since Halloween of 2021. We moved/transferred our Duke Energy to our new location, however the move service did not shut off our old account. We did not know until last month. I called the arch apartments to have them take the bill back into their name. They did that but the bill got pushed onto my new account. The arch didn’t absorb the bill. The Arch is getting demolished and has their phone disconnected.

Case Date:

4/16/2014

Case Date:

4/7/2000

Trash

Case Date:

2/23/2009

65 lbs

Case Date:

9/9/2008

exceeds 35 gal

Case Date:

4/14/2014

Case Date:

4/18/2008

no stickers

Case Date:

7/19/2013

Road destroyed for months by construction of water line. Who do we send the bill to for wheel bearings and alignments?

Case Date:

1/9/2023

Several pot holes of varying size and depth have appeared on West Country Club Drive in both lanes between Rockport and Rogers.