Case Date:

1/8/1998

Missed paying her bill on time, rec'd reminder notice, called TCI 1/5, made arrangements to pay on Friday. On Weds, man came to disconnect service. She called office, they told her could avoid disconnect if she gives him a check. He said he could not take a check, only cash and disconnected her. Her daughter took check in, but TCI won't reconnect 'til next week, is charging fee, and told her they had no supervisor she could talk to. Subs. feels she tried to cooperate & is being trtd unfair.

Case Date:

4/7/1997

MARTIN STATED THAT IN HER NEIGHBOR'S BACKYARD THERE IS A PIPE COVERING OF SOME TYPE (SHE WAS THINKING MANHOLE). THE GROUND IS STARTING TO ERODE AROUND THE OPENING. THE HOLE IS FORMING BETWEEN HER CHAIN LINK FENCE AND THE OPENING. THE FENCE POST IS STARTING TO SINK. MARTIN FEELS THAT THIS AREA IS A SINKHOLE. PLEASE CALL BEFORE COMING OUT.