Case Date:

9/15/2022

Despite never receiving any specific notice about the termination of the aqua pay system for my utility account, I was removed from the aqua pay program and thus 2 subsequent bills went unpaid, and our water was shut off for delinquency. I then had to pay $45 each for a water shutoff and turn on fee. I do not believe that it is my responsibility to foot this fee when I was under the impression that my autopay would be the method with which my bill would be paid off. In addition, the water was shut off at my house after 4:15 PM, meaning there was no way for me to contact the utilities office and request my water to be turned back on same day if I were to have paid off the balance immediately.

Case Date:

1/19/2021

This morning (1/19/21) our water heater broke and we had to have an emergency water shut off. Our water heater was fixed by 10am and I called to have our water turned back on. I was PROMISED that a technician would be by before 6pm to turn our water back on. No one arrived so I called the office and received a very rude response when I called to check if someone was still coming. I was told we would just have to be serviced the next day, even though I was told I would be serviced on the 19th and never was. This is a true inconvenience and we received an incredibly rude response.

Case Date:

11/12/2018

The person that this is addressed to does not live here at 5314 S. Southway Drive. And we keep getting bills for them. Have came to report this in person and also attempted to call your office with no results. Please get this taken care of. If not to stop the annoyance to me, to help this person keep their water on.

Case Date:

4/2/2018

I did not receive my bill this month and it is not on the website, but I already made my payment with a surcharge, only the balance due appears. I have had months of harassment on my account first charging me 28 to 40 dollars in my bill, the cover of my water meter was out of place for days and then I went to the office where they shouted to me that it was my fault the wrong size of my garbage cart and now not only does not get my receipt, you do not put it on the internet paging for me to know, now that you are charging me. Someone knows why and can inform me?

Case Date:

7/18/2017

Hello. My name is Seung Jae, Lee and I am writing about double charge on my water bill after I left the States. My account number was 49236-012 I lived at 2789 E.Bressingham Way, Bloomington, Indiana, 47401 (MeadowCreek apartment complex) I finished my service on May 11 and I paid rest of my charge which is $73.64(Confirmation #: 184023 Date: 6/14/2017 4:28:10 AM) But, I realized that after I got my final check from my leasing office at MeadowCreek(It says sewer portion of unpaid CBU bill), so, can you check whether $73.64 which paid on Jun14 is processed or not? If processed, could you refund it? Thanks.

Case Date:

12/19/2014

Please help me to understand my water bill and why I am continuing to be charged. My name is Bob Schimp account # 33653-019 and own 522 Graham Place. Parker Real Estate manages the property and has continued to pay the utility bills sent to them. They have been instructed not to have the water turned on. The previous tenant was evicted and left a water bill of $159 and the water was disconnected for non-payment. In September or October I was working in the unit and a man from your office arrived and turned the water on, I immediately went to the office and asked for the water to be turned off. I was told the water would be automatically turned on and billed to me as the owner unless I signed a form at your office which I did (the signed form is on file in your office). The water is currently OFF and has not been turned on since being shut off for non-payment, even as you continue to bill me for water usage. Please under NO circumstances turn the water on as the condo has been remodeled with new carpet paint and kitchen fixtures. Until pressure checks are completed water leaks may damage the new construction. I also ask that you not turn on water until the arrears from the previous tenant is paid and I not be charged while the service has been disconnected.

Case Date:

11/6/2012

I emailed a couple days ago about my service and having problems with my billing situations. I received one bill since I moved in and after I paid it i did not receive anymore. I was called and informed that I owe 140 odd dollars on this account, which i have no problem with since it is what is due. The only problem is the bill that I got for the first month at this location must have a different account number than where I am currently being charged because when I look up the balance it states zero. Is there anyway I can get my actual account number so I can pay this off. I tried to call today but the office was closed due to elections, but i would probably need my account number anyways to pay it. I would greatly appreciate your help in this situation, somewhere down the road things must have gotten switched around or confused. Thank you for your time. Devin Parsons 730 W. 17th St. 47404

Case Date:

10/4/2012

Sonja Kelley and Dan Helms, 906 N. Monroe Street, say false reports are being filed against them to the mayor's office, the Veteran's Affairs Administration and the White House. They believe an ex co-worker of Ms. Kelley is behind the reports. They asked for a copy of an email that was sent to Mayor Kruzan regarding a puppy mill at their residence.

Case Date:

8/30/2012

When I try to submit my message, I receive the following error: No that's wrong endpoints/open311ServerUnReachable. I am trying to submit it again. Message: I have tried to be patient and have quelled the white hot rage of frustration I've felt so many times this summer. I've NOT written at least a dozen times but after spending another morning trying to get to where I NEED to be and having every street blocked off or torn up I am going to express my displeasure. I truly view the managing of this latest street project to be irresponsible. It's one thing to be good stewards of the region's resources but it is another thing entirely to cock up the city so badly that no one can get from point A to point B and to disrupt lives for such an extended period of time. Furthermore, do you know what contributes most to depression? Randomness and uncontrollability. I feel like a dog in a learned-helplessness experiment that won't end. If you absolutely had to bring the city to a halt, could you not have mitigated it by warning us, not with some 3 line blurb in the paper which many of us don't read but loudly and profusely? It should be on every billboard in town. There should be a countdown on the city square telling people when the randomness will end. There should be huge warning signs everywhere saying "WARNING: This street will be closed from this time to that." Why aren't there policemen at 4-way stops during high traffic times? Why aren't there alternate routes? If you have so damned much extra money to tear up the city then sacrifice a street or two and use the money to minimize the sense of futility. Not everyone can add an extra 20 minutes to each trip they need to make. With a little information you could have turned it into a positive instead of a negative. Many of us are dealing with life and death situations on a daily basis. Many of us have stress-filled situations with young children, elderly parents, and jobs. Our schedules are tight and our lives are stretched thin. We're not thinking communally, we're surviving. At least with information we could plan around these wonderful improvements if not celebrate the "progress". And, to further show that I'm not a total idiot, I will concede that I know nothing about what it takes to run a city. I have no idea what challenges you are facing. Maybe all my ideas are stupid from a more informed perspective but I'm trying to give you a sense of what it feels like out here in the field. This is what John Doe trying to scrape by in his every day life is feeling. There is a limbic-gut-lizard-brain unreasoned urge to first, bite my steering wheel in half and second, to vote every government official possible out of office in the next election because they are either uncaring bastards or irresponsible dolts. This pain has been going on long enough and reinforced so intensely that it is emotionally encoded in my brain. I will have to fight against the urge the next time I vote. You really don't want people blindly voting just to get you out of office. There is enough blind voting going on as it is. If this insanity is going to last much longer, tell us. Do something, please. Thank you, Don Harris

Case Date:

8/30/2012

I have tried to be patient and have quelled the white hot rage of frustration I've felt so many times this summer. I've NOT written at least a dozen times but after spending another morning trying to get to where I NEED to be and having every street blocked off or torn up I am going to express my displeasure. I truly view the managing of this latest street project to be irresponsible. It's one thing to be good stewards of the region's resources but it is another thing entirely to cock up the city so badly that no one can get from point A to point B and to disrupt lives for such an extended period of time. Furthermore, do you know what contributes most to depression? Randomness and uncontrollability. I feel like a dog in a learned-helplessness experiment that won't end. If you absolutely had to bring the city to a halt, could you not have mitigated it by warning us, not with some 3 line blurb in the paper which many of us don't read but loudly and profusely? It should be on every billboard in town. There should be a countdown on the city square telling people when the randomness will end. There should be huge warning signs everywhere saying "WARNING: This street will be closed from this time to that." Why aren't there policemen at 4-way stops during high traffic times? Why aren't there alternate routes? If you have so damned much extra money to tear up the city then sacrifice a street or two and use the money to minimize the sense of futility. Not everyone can add an extra 20 minutes to each trip they need to make. With a little information you could have turned it into a positive instead of a negative. Many of us are dealing with life and death situations on a daily basis. Many of us have stress-filled situations with young children, elderly parents, and jobs. Our schedules are tight and our lives are stretched thin. We're not thinking communally, we're surviving. At least with information we could plan around these wonderful improvements if not celebrate the "progress". And, to further show that I'm not a total idiot, I will concede that I know nothing about what it takes to run a city. I have no idea what challenges you are facing. Maybe all my ideas are stupid from a more informed perspective but I'm trying to give you a sense of what it feels like out here in the field. This is what John Doe trying to scrape by in his every day life is feeling. There is a limbic-gut-lizard-brain unreasoned urge to first, bite my steering wheel in half and second, to vote every government official possible out of office in the next election because they are either uncaring bastards or irresponsible dolts. This pain has been going on long enough and reinforced so intensely that it is emotionally encoded in my brain. I will have to fight against the urge the next time I vote. You really don't want people blindly voting just to get you out of office. There is enough blind voting going on as it is. If this insanity is going to last much longer, tell us. Do something, please. Thank you, Don Harris