Case Date:

8/20/2026

We had a water damaged appartement and after 5 long days of staying in it we got moved to another unit. We were told pest control came for 2-3 cockroaches in the sink. We moved in and in the evening turns out it’s a whole infestation. They came from the dishwasher which was flooded and full of water in the back with many cockroaches there. There are babies which indicates a clear infestation and that they reproduce fast. They did not just stay in kitchen but started running everywhere. In the bathroom, in both bedrooms, in the hallway and living room. We had to move out in the middle of the night to our old water damaged unit at 1am. We received no confirmations that pest control has been conducted and that the situation was fixed before the unit could be rented to us. The only thing signing at this is the paper traps in the appartement (there is 4 of them). The cockroaches appeared in the evening but there was still daylight (5-6pm) which indicates a bigger colony than initial 2-3 cockroaches as we were told. Even with the light on at 10pm they were out in the kitchen and in other rooms too until midnight, moment when we started to pack to leave for the night.

Case Date:

8/19/2026

Fire hydrant blowing water at the corner of Rick Creek and Montclair

Case Date:

8/19/2026

The sewer cover in this area was covered with soil over the winter when snowplows came through to clear the snow from the grassy area to locate water/sewer lines. You can no longer see it. It is possible that it needs to be cleaned out based on issues I'm experiencing in my home nearby.

Case Date:

8/18/2026

There has been water continuously seeping up from the ground (in about a 10 foot area) and has been spilling into the road over the past few weeks. The location is in the front yard of 610 W Ryan Rd along the curb. I have lived a few houses down for over two years and have never seen this area collect water for more than a day after rain/storms. I am unsure if its a break in a water main, but the water has been seeping out at a high enough rate that there is visible flow in the curb leading to the storm drain. The house is currently for sale, and I don't think anyone has been by to check on the property since the problem began.

Case Date:

8/18/2026

water smells strange - noticed when showering - has been like this for the past few days.

Case Date:

8/18/2026

Hello--My mother has 2 rental houses on Olive St. (1502 & 1504) that share a water meter. The 1502 S. Olive has the water meter on that property. What would it take to have 1504 S. Olive it's own meter? How much would it cost?

Case Date:

8/5/2026

Water fountain bottle filler has been running for several minutes and will not turn off

Case Date:

8/4/2026

Most residents have animals and the common area has a permanent fowl odor of animal urine and excrement. Complex will not enforce city requirements for cleaning up after pets. There is also a spot in the garden area that consistently floods and has stagnant water. The dog park is not cleaned up either and is spreading disease to other animals. The run off from this complex alone is dangerous. Inside the buildings the dog waste stays on the floors and walls without proper cleaning as the cleaning lady only uses fabulous or just water. This makes it impossible to not track inside the halls and homes of all of the residents. Some residents have 2 giant dogs in a tiny 1 bedroom apartment. NOT TO MENTION A HUMAN BEING KNOWN TO URINATE OUTSIDE IN COMMON AREA!!!! There is a community garden that complex has implemented with food that is getting contaminated. Complex does not treat lawn with lime annually. Does not comply with Bloomington code on this or in general and animals and residents are making complaints and getting ill. This apartment complex smells like a kennel on a hot day and this odor gets sucked into window air conditioners creating a whole different problem. Upper respiratory issues are common due to known mold issues, the waste from people and animals, and go away after leaving property. Animals run without leashes in dog park constantly with no close supervision so it deters residents from taking dogs to the dog park. The dog park is not cleaned up and has piled up mounds of feces. This is not enforced by management let alone any of the other known issues that they have with living conditions. Mold, unsafe water, garden that has food in standing water flood plane, poor plumbing. These issues get dismissed and staff is more than willing to gaslight residents and say that there is no issues. If they fix something it is either painted over or smeared with caulk and not actually completed per code. They have also sprayed pesticide around the common areas with no warning or knowledge to residents. This includes the community garden that they tell residents is supposed to be organic. The watering hose pulls out of the bricks. They have been seen burying literal extension cords, not Romex, running from shop to office without any calls to city. HAND was just out here last year fixing issues that they had and it has just gotten worse. Uneven sidewalk is causing falls. The fencing has compliance issues. The inside of apartments have foundation cracks on all floors and drywall is pulling away from ceiling. Complex has threatened residents with extra charges due to recent issues with flushing objects that should not be flushed when trees outside are likely a huge issue with plumbing. Office keeps food on floor inside office that they donate to residents. Under sinks are rotten and cabinets are falling. CLOSE YOUR EYES AND POINT! THIS PLACE IS UNSAFE FOR PETS LET ALONE PEOPLE! They let family's live here even though they only offer 1 bedroom apartments. There is plenty of proof that this place is causing issues for residents. Not to mention that staff is possibly pocketing money from misc charges. There was kitchen appliances just sitting in the driveway over night a few nights ago. They let staff take them home and cut cords off of air conditioners to scrap. Not enough handicap parking. Handrails outside and in are not secure. Leaks are left for so long before fixed and damaged property is never properly dried or replaced. Fans in bathrooms do not suck air. Apartments have ZERO air circulation to maintain healthy conditions. They refuse or ignore you if you have any issues with air conditioners because they do not want to replace them. They will pull appliances that have issues and replace them with used appliances with other issues. They add in charges that are not in lease contract. Management watches people smoke marijuana and drink alcohol in common areas causing unsafe conditions. They have been made aware! They work directly with BEACON to get people in here and then prey on people with fixed incomes and leave them with less than $100 a month to survive on. No one can afford to move out of here and are stuck here sick and miserable. People avoid areas outside because of the inebriation. The police have been out more than a few times due to fighting because of this. Cleaning crew that they 1099 throw trash from second story windows into truck beds. They let mowers mow lawn going way too fast. They don't even pay for them to mow dog park most of time. Have found syringes and literal drugs in common areas. The trees are constantly breaking off whether its windy or not. Lumber and random trash sits around office workshop. The old railroad ties could be contaminated with arsenic that sit and rot and leach into the ground. The elevators are never properly maintained and have been out of order for months at a time. The hallway fire extinguishers are missing from wall. The floors throughout bubble and are uneven. The drains stink often due to improper plumbing. Water pressure is random. Cold water is warm. They do not flush or maintain waterheaters. The dryers in buildings do not work due to being hooked up with equipment that isnt code. The vents to the dryers are cleaned 1 time a year. Rubber boot for sewer line cleanouts are not capped and have never been secure. They do not spray or enforce proper cleaning of air conditioner units causing serious respiratory issues. The less management spends on repairs the more bonuses they get. High turn over rate of employment due to obnoxious demands and poor quality. If an employee does they're job correctly they are reprimanded for taking too long. Management and maintenance are related technically so money spent is peculiar and repairs are biased. Watched maintenance just mop up a water leak on first floor and not actually fix issue that caused leak which was from second floor washer. This literally killed someone from a fall a few years ago.. The ceiling has collapsed in laundry room before. People are coming here to die. FIX IT!

Case Date:

8/1/2026

Rain water runoff from Sherwood Hills parking lot “blowing out” of storm water drain cover and flooding into our property. Possibly a clogged or restricted underground drain to the main storm water drain directly South on East Wellington Court between 709 & 715 address?

Case Date:

8/1/2026

Culvert running North to South at the intersection of Rogers and West Fairway Lane is completely blocked. It causes water to back up completely when it rains.