Case Date:

6/1/2026

Hello- The drain in our cul de sac regularly is clogged and I've written about this before. The pipe which runs from the drain to the city easement drainage creek, runs through our back yard. The city sent out a crew several years ago and Phil Peden emailed with pictures saying there were multiple breaches as someone (before we moved here in 2011) connected to the pipe with gutter discharges or something. He said it was our responsibility to fix the pipe, but since it deals with city water using our property, I was hoping the city could help us. We have regularly had water in our basement since moving here and have spent thousands of dollars drying it. The whole water from the neighborhood comes towards us, as well as the golf course water down the service road in our backyard. Our neighbors' yard along creek is overwhelmed with water as well. For some reason, I'm unable to attach a video of the creek from the last big rain on May 20, so if you give me an email, I can send it that way. Thanks for your help .Kevin Murphy 917 374 8069

Case Date:

5/26/2026

The grass behind the curb on the northeast corner of the 4th and Madison Street intersection has had a large gouge, caused by a tire, since last year. The gouge is very unsightly, especially for a recently improved intersection. It also releases muddy water every time it rains. Please repair the gouge and apply grass seed or sod (I recommend a small patch of sod, but use your best judgment). Thank you.

Case Date:

5/20/2026

We live at 1717 E Hunter Ave and have had water coming in our basement now twice (once last and once this) and both times the water is overflowing out this mainhole down on the corner of E. Hunter Ave and Eastside Drive. The manhole is actually spinning around it's so much water. The address where that is at is 420 S Eastside Drive I think. Not sure if its' related or just a coincidence with all the rain. The bsement floor drains have not backed up in our house, just water coming up through cracks and around edge of foundation.

Case Date:

4/30/2026

South Village Ct: there is one little drain at the end of the street and when there is a down pour for a length of time it can’t handle it and water starts to back up getting quite deep in the street! One of our neighbors knows about this and will get out in the water and clean the drain, which we shouldn’t have to do. Every Tuesday is recycle day on our street and loose trash floats down to this drain. The water has come up in our driveways and yards. Hopefully this can get resolved. I have lived here 24 years and nothing has been done about it. Thank you

Case Date:

4/24/2026

This water fountain next to Kroger on the bike bath is too close to this tree to be accessible, especially for a wheelchair to get to the water bottle fill side of the fountain. I can see this only being a larger access issue as the tree grows. The water bottle side would allow a user with one available hand to use the fountain, whereas the drinking sides need one hand to hold the bottle and one to push the button.

Case Date:

4/22/2026

The property needs to be inspected by a City official and repaired or condemned. Under Bloomington Municipal Code Chapter 17.16, a building is considered unsafe if it is: Structurally Impaired: Posing a danger to persons or neighboring property. Unsanitary: Lacking adequate ventilation, light, or sanitation to protect health. Observing this property over the last 18 months, there has been no change in this property, except that the condition is getting worse. Locals state the home has been in derelict conditions for many years. Damaged roof. A tarp does not constitute a roof. There is no ventilation in the house or working exhausts. Windows do not open/close. No heating or cooling in the structure. Dangerous electrical resulting in the occasional use of a small light. No plumbing in the structure. Resident carries buckets of water from nearby and can be seen washing his hair and body outside of his front porch. No functional bathroom inside the home. Occupant cannot flush waste properly. The entire place appears to be a fire hazard. Evidence of structural fire damage that may also impact the electrical and plumbing concerns. Overgrowth vegetation and weeds. Inoperable vehicles in front and behind the unsafe structure. The severe neglect of this property is diminishing the quality of life for the community and hindering its overall desirability. The dilapidated condition of the property presents a substantial public eyesore and poses a detriment to the neighborhood character. Please take action to keep Bloomington beautiful and avoid causing a serious decline in neighborhood standards for the entire City of Bloomington.

Case Date:

3/25/2026

Recurring flooding is affecting yards and driveways in our neighborhood, with water reaching depths up to a few feet during heavy rain events. This occurs several times per year and has resulted in property damage, including several vehicles in the neighborhood. Two culverts carry water beneath the roadway at this location. Based on observed conditions, the culverts appear to be insufficient to handle stormwater during frequent events, creating a backwater effect that causes water to pond in residential areas upstream. Previous inquiries have indicated this may be attributed to the area’s flood zone designation. However, the frequency and severity of flooding suggest this exceeds typical floodplain conditions and may indicate inadequate drainage capacity. Requesting a formal evaluation of the culvert system and overall drainage, including assessment of capacity and consideration of potential improvements.

Case Date:

12/31/2025

TRG Management owns the trailer park that I live in. I have had no pipes bust or leak at all even during the cold weather. My pipes are also insulated with heat tape. I have never once paid for my water being over $60 last month it was $50 and the property manager Jenny Bowles will not show me any proof or graphs of usage of water only attaches what the meter read. I used the same amount of water as I did last month my kitchen sink is currently getting remodeled. So I haven’t used that either. I just don’t think something is right about this and I would like it to be resolved.

Case Date:

12/16/2025

no water to entire building at address 3093 S Rogers St, Bloomington IN 47403

Case Date:

11/17/2025

We live in Hoosier Court Apartments, Unit HC 503, managed by Hunter Bloomington Properties, and we are reporting an unresolved water issue that has caused extreme billing and financial hardship. At the end of August and beginning of September, the water system for the entire Hoosier Court community malfunctioned. During the repair, the leasing company’s maintenance workers intentionally released a large amount of water from the pipeline located directly in front of our unit. This caused significant water wastage outside our home, completely outside our control. Before this incident, our average water bill was around $170. Immediately afterward, our bills increased to: $250 for August $936 for September $922 for October We contacted the leasing office multiple times by phone, email, messages, and about seven in-person visits. They delayed responding and eventually offered only a $550 refund, even though the excess charges for September alone were around $850–$900, leaving $300 still unresolved. For October, they told us they “cannot promise anything” and have provided no solution. To verify the issue, we contacted City of Bloomington Utilities, who gave us access to a usage portal. The portal shows our line is using about 50 gallons per hour continuously, which the city confirmed is not possible for normal residential use and indicates an ongoing leak/outflow in the line connected to our unit—not inside our apartment. Despite this, the leasing company insists there is “no leak,” will not fully reimburse us, and has not addressed the problem. As a result, we are being charged around $1000 per month for water we did not use and cannot afford. We are requesting HAND’s assistance because the issue is occurring outside our unit in infrastructure maintained by the leasing company, and all attempts to resolve it directly have failed.