Case Date:

6/10/2003

hydrant hit water spraying

Case Date:

8/5/2003

Customer was very upset that his water usage has increased so dramatically. I explained the usage period, insp. results, etc. He was insistent that the changing of the meter had damaged his toilet (by allowing air to get into the lines). He stated that he planned to contact his atty. I referred him to Risk Mgmt. He did not wish to listen to any explanation regarding his usage. I printed out his account history and meter readings for him. I also contacted Ed S. regarding this matter.

Case Date:

5/25/1999

Mr. David Randolph (of IIG, Inc.) stopped in to complain that his water was shut off due to delinquency on a $30.00 acct. The shutoff cost him over $600.00 in loss of production. Mr. Randolph stated the shutoff could potentially have cost him machinery of plus pose an environmental hazard.

Case Date:

7/8/1998

Mr. Hamric came in on 7/8/98 and reported that the water he is using to put in the pool at Woodridge Condos at the Pointe is green. It has been green for 48 hours - no odor, no taste. This is a Southern Monroe customer, but he was advised to check with CBU because the water is purchased from us. The Monroe Co. Health Dept. has tested the water and cannot find cause.

Case Date:

4/21/1997

Customer is experiencing yellow water. Water quality at customer's service is being affected by sediment stirred up by installation of new lines around Griffy Plant.

Case Date:

4/25/2003

House had fire a few months ago. Water pipe burst after that and flooded the basement. Basement door is not secured. House is very unsafe.

Case Date:

9/27/2006

Trash everywhere. Standing water. (Health Department came in with complaint)

Case Date:

9/3/1998

Would like to meet with you to look at this area in regards to any possible plans regarding the Storm water project.

Case Date:

7/20/1998

CBU truck came out to clean out storm water sewer and piled up rubbish but did not remove rubbish.

Case Date:

4/11/1997

MR SEUBERT STATES THAT THE STORM WATER PIPE ON THE EAST SIDE OF LEONARD SPRINGS ROAD BETWEEN 3100 - 3200 IS CLOGGED. WHEN IT RAINS THE WATER POOLS IN THE NORTHBOUND LANE CAUSING A DANGEROUS SITUATION. TIM LAWSON, CITY ENGINEER, IS GOING TO TALK WITH BOBBY CHESTNUT, STREET SUPERINTENDENT, TO HAVE SOMEONE FROM STREETS CHECK THE PIPE.