Case Date:

4/18/2026

The storm water drainage in front of that property needs to be cleaned. Thank you.

Case Date:

1/28/2026

My roommate and I experienced sewage water expelled from our shower drain at our rental property managed by Granite Student Living on Saturday 1/24/26 when we tried to plunge a toilet. We have had three plumbing companies come out to inspect the line leading out of the house, and the conclusion is that the clay piping has been damaged/collapsed, and there may be further blockages that need the use of a high pressure water jet. We have been told water can slowly flow out of the house, but trying to send solid waste out of the property could cause a repeat of the original incident. Our management has been reluctant to assist us, meaning we have not had reliable access to a toilet on our property because it is the only bathroom. Granite management also informed us that they were unable to help because it was the entire street sewer main that collapsed, but after asking this to city utility maintenance, I was told that was not the issue. I'd like for the outside line to be inspected so our management company will either fix the issue or help find us temporary housing so we have reliable access to a bathroom.

Case Date:

8/20/2025

There was a flood in this house in April of this year. We informed Orion as soon as we discovered that it was flooding. They came and claimed they resolved it by sucking up the water in the basement and dumping it for the sump pump to push it into the city sewer, and they set a dehumidifier that we did not provide. They said this issue was resolved, but there was still obvious water in the dry walls, and they did not address the leak at all. We made the leak abundantly clear. I showed them that I put tape over the leak to try to stop the water from coming in, and they left it there. It is still there to this day. The leak came from the block wall in the basement, and the water streamed throughout the unfinished section as well as into the finished bedroom. The water settled by the drain in the bedroom and the drain in the unfinished section. They saw all of this, and never came back to check for water in the dry wall or baseboards. This is as far as they went with this issue. We received no instructions for how to prevent mold from growing, and there was no concern expressed for this possibility although the pictures show that there was water seeping through the walls. Months later, we have discovered that there is now severe mold growth in the basement. It is on the doors, baseboards, ceilings, and personal items. The most severe portion of the basement affected by the mold is the bedroom. The unfinished section shows obvious signs of a leak in the drop ceiling due to water marks.There is also mold growth on the block wall. The bedroom also has water marks on the ceiling, and the use of a moisture detection device shows that there is moisture in the ceiling likely caused by a leak which was concealed by the drop ceiling. The moisture also reaches up 3 feet in the dry wall in the bedroom. The bathroom was not flooded as severely as the bedroom, so there is less mold growth, but there are still signs of mold in the baseboards where the water ran through to the lowest point which was the drain in the bedroom. By evaluating all of these factors, it is clear that it was not any environment issue that caused mold, rather it was the unresolved leak in the block wall, the leak hidden by the drop ceiling, and the unresolved issues from the flood such as the saturated drywall and baseboards. We would like to have a city code inspector come take a look at this and confirm these statements.

Case Date:

4/26/2025

The cap on the water meter is wobbly and not attached properly. I am afraid someone might get hurt if they were to step on it. The meter is just to the right of the driveway. Thanks in advance.

Case Date:

5/6/2026

The utilities department is doing a pipe installation out front of my property. They have marked the utilities previously, but the mowers mowed over the gas flags, so they no longer are there. Before the project begins, they will have to be marked as well as the waterline on my property. I have reported this previously but the man who closed this said I would have to amend the address to get this completed. I am reporting this under this report so please get the areas marked before you dig. I tried to get an 811 ticket but they said Utilities had already had a ticket which is not correct reporting. Please do not dig before you remark the area because the front yard by the street is filled with gas and water lines. The address of 2414 east fifth is the correct one I tried to report under the Ureport but the report incorrectly reported a different address so please get the correct one and complete the marking.

Case Date:

5/6/2026

you have the wrong address for the marking of the sewer line for the utility project. It is not 101 Roosevelt but 2414 east fifth street. Please make sure you have the correct yard marked for sewer and water. This is in reference to uReport 210443.

Case Date:

5/5/2026

Brown water coming from tap.

Case Date:

5/2/2026

The city has marked for a pipe installation project adjacent to my address on East Fifth Street and the man who mows my yard mowed over the flags that mark the gas pipeline and water hook up lines. They will need to be marked again before the project can begin.

Case Date:

6/23/2025

This is the second time this year that my house has been flooded because of the inadequate city storm water drainage at the corner of Overhill dr and East 8th Street. It happened on April 4th and on June 18th. I'm not sure if the city had someone come and cleaned up after storm on April 4th, but my handyman told me that he had to remove a bunch of rocks from the drainage. I really believe that the storm water drainage is too small. Even if we clean it up, it still doesn't function properly. The storm water from the city's drainage backed up to my driveway and flooded the entire basement floor. It has happened many times, but the problem is getting worse throughout the years. I had to spend thousands to remodel my house due to the flood damages.

Case Date:

7/18/2025

Water is flowing from the lawn on the west side of Roosevelt, just south of Fifth St., and then running down the sidewalk. Looks like a leak; also the sidewalk is a bit slippery because the water is flowing through tree debris.