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City of Bloomington, Indiana – John Hamilton, Mayor

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closed #177253

Water Utility Problems

Case Date:
9/3/2021

My water is off and the 2 bills make no sense. I’m disabled and need my service restored

closed #176983

Water Utility Billing Problems

Case Date:
8/13/2021

I wanted to take this opportunity to recognize and thank Ms. Edie Henderson in the Bloomington Water Utilities Billing Dept. She is an asset to the city and all the patrons like me. Edie has been extremely helpful whenever I have approached her with a query. She is a truly phenomenal person who is dedicated to her job. She always goes above and beyond to assist over the years whenever we had a question. We thank her for her efforts and highly recommend her seniors to recognize Edie too for her outstanding work. She has also helped us over the phone during COVID. Again, many thanks!!

closed #175054

Water Utility Billing Problems

Case Date:
3/8/2021

Meter number 88431501 is an irrigation meter that has been off since Oct. I have called on this meter before and it still shows daily usage. Can someone check it again to see why I am still showing water usage?

closed #174609

Water Utility Problems

249 W Church LN

Case Date:
1/31/2021

We have no water coming to our house

closed #174546

Website & Web Services Feedback

Case Date:
1/19/2021

This morning (1/19/21) our water heater broke and we had to have an emergency water shut off. Our water heater was fixed by 10am and I called to have our water turned back on. I was PROMISED that a technician would be by before 6pm to turn our water back on. No one arrived so I called the office and received a very rude response when I called to check if someone was still coming. I was told we would just have to be serviced the next day, even though I was told I would be serviced on the 19th and never was. This is a true inconvenience and we received an incredibly rude response.

closed #174437

Water Utility Problems

Case Date:
1/5/2021

We have no running water at our townhouse. Bill was paid on 12/26. No way to connect to an operator to report the problem. UNACCEPTABLE!!!

closed #174327

Water Utility Billing Problems

Case Date:
12/14/2020

I have contacted the water department and asked to speak with manager to no avail. I have only ever contacted the water dept. by phone. Never was told services had to be shut off via a form. I left Bloomington and the address 7/1, but billed until October. Someone was able to imitate services at the address without me being contacted. I'd like to discuss this with someone that can assist.

closed #174244

Water Utility Billing Problems

Case Date:
11/30/2020

I want to shut off water at 2 locations. 1256 and 1300 s college mall rd. Account numbers 39453-017 and 39454-016 to be shut off ASAP. These are seasonal accounts. Thanks, Mike Rogers, phone 812-331-0540.

closed #173855

Water Utility Billing Problems

South Oaklawn Circle

Case Date:
10/2/2020

I live in a condo area. Each unit has its own water meter and there is a master meter for the whole community. We are not billed according to the actual consumption but to the footage of each unit. Since it is caculated in this way, I have to pay 70 to 80 dollars a month and there are just two people in my household. I used to live in a unit where the monthly bill was $30 to $40 and it was paid to Bloomington Utilities. Now the water bill is quite unaffordable for a low-income family like mine. I just don't understand why we can't be billed individually based on our usage since we have separate meters. That would be a fair practice for every unit here.

closed #173806

Water Utility Billing Problems

5515 S Old State Rd 37, Bloomington, IN 47403, USA

Case Date:
9/25/2020

drainage needs to be cleaned out so water can drain