Our water hasn't been working since Sunday. The employee who came out then said the pipe was frozen from meter to main and that a crew would be out. A crew has not been out today and I am trying to find out when one will be and when we can expect to have water on again.
Yesterday, during the huge mid-day rainstorm, water came up through the floor drain in our basement at 2638 East Dekist Street. It had a sewage odor and was muddy looking and reached a level of about 4 inches, covering the entire floor and soaking everything. The basement toilet also had dirty water come into it. I called the city utilities hotline and reported the incident twice, speaking to the same person each time. The water receded after a couple hours. We have yet to assess the damage and start to clean up. Last year on 2/11/18 our basement toilet erupted (see case #163027). We had a plumber verify that the city sewer was the source of the issue. We did not claim any damages, yet the city did not reimburse us the cost of the plumbing assessment. We would appreciate someone responding to this current incident.
Basement is flooded, due to rain water
Storm ditch has lots of water in it, and plant life growing.Needs to be cleaned out.
Significant water leakage from the water meter behind 108 N Union St. Water running down the driveway between 106 and 108. Please investigate urgently to insure that we aren't getting charged excessively for water usage.
For the past week, my water has been smelling moldy and tasting terrible. Is there a boil order I am not aware of? Thank you for any information you can give me. Sincerely, Diane Evans
There was a leak over winter break in my son's rental house. The water bill was over 800 dollars. We would like to dispute this bill.
Drain water and sewage water is backing up from the city lines up and out of the basement drains.
Storm drain has been blocked and will cause excessive water pooling when it rains. This is on the north side of the house-5th Street.
Cone and blocks are still in the storm drain on the north side of the house. This will cause pooling of water when it rains.