Case Date:

7/24/2024

Dog tied 24/7 and no access to water.

Case Date:

7/20/2024

Our outgoing water pipe backed up and flooded our basement. The plumber ran a camera down the drain and believes the pipe has been hit by the fiber cable installer yesterday, July 19. The plumber said the cable installer should fix the problem. Who should I call?

Case Date:

7/15/2024

Wish list: We would love a fence around the baseball diamond! Currently balls often get lost in the tall grass/trees and roll down the hill. If a fence is not possible, could a perimeter mound be built so that when balls near the end of the field they slow down and don't go further. On the tennis court, a solo practice bounce wall would also be awesome so that kids/adults could play alone if a partner is not available. Lastly, could a pet dish attachment be added on the water fountain.

Case Date:

7/5/2024

The cover of our water meter on the sidewalk is loose and poses a risk for tripping, strollers, wheelchairs etc

Case Date:

7/3/2024

Water pressure at all the spouts abnormally low. Started 7/2/2024

Case Date:

6/24/2024

Our neighbours have hooked pipes to their gutter drainage, and routed all that water under ground and out into our property, causing flooding and erosion. Multiple pipes are visible and at least one is causing a retaining wall to collapse. Please note your website crashes whenever I try to attach a picture.

Case Date:

6/24/2024

We have had water backup every time it rains this spring. This has not been an issue in past years. We have had our main line cleared multiple times and scoped to ensure there are no issues with the line, but continue to get water coming through our flood drain in the basement every time it rains. Please can you sent someone to inspect the main city line on the 8600 block of Clinton Ave S to clear any blockage on your line? We are frustrated with the water backup.

Case Date:

6/18/2024

Constant water discharge from MC Highway Dept Outlet 43 pictured above. Inspection of first upstream storm drain (690) of outlet 43 revealed no flow. Property owner reported that CBU has previously repaired water line between outlet 43 and storm drain 690. Water discharge is at a constant rate, even during periods of dry weather.

Case Date:

6/16/2024

The psi coming to the house is reading way too high--a plumber came out and measured the water pressure at 120 psi, which is way too high. According to the plumber, it has been potentially causing several problems in our house recently, including water heater valves to break on our new water heater, dishwasher leaks that led to us replacing the unit, pipes to leak, various faucet problems and damage to several parts of the house. After dealing with HVAC related to this yesterday, this morning we've discovered a leak in our kitchen plumbing that is now causing additional damage to the cabinetry. The plumber reported that high psi measurements are happening all over our end of town due to the city turning up the water pressure to accommodate new development. The city needs to address this issue, as it's posing a risk to so many of the existing homes in the area.

Case Date:

6/10/2024

I work for Mackie Properties, and we manage Ridgefield HOA. The driveway at 3916 N Whitewood Way in Ridgefield, which the City repoured last year after repairing a broken main water line, is deteriorating. We initially reported this issue to the City earlier this year, but the City did not take responsibility for redoing the driveway. Since then, we have had contractors assess the situation, and they have determined that improper installation is causing the deterioration. Today, we sent another contractor to reinspect the driveway and provide a quote for sealing it. However, they confirmed that the deterioration has worsened over the past few months and that sealing is not a viable solution. They noted that the concrete was too wet when installed, leading to its current state. We request that the City tear out the existing driveway and properly pour a new one to prevent further deterioration.