Case Date:

7/24/2024

Dog tied 24/7 and no access to water.

Case Date:

7/20/2024

Drinking fountain starts seeping water out of the seam when it has been running for a while and leaks everywhere.

Case Date:

7/20/2024

Our outgoing water pipe backed up and flooded our basement. The plumber ran a camera down the drain and believes the pipe has been hit by the fiber cable installer yesterday, July 19. The plumber said the cable installer should fix the problem. Who should I call?

Case Date:

7/15/2024

Wish list: We would love a fence around the baseball diamond! Currently balls often get lost in the tall grass/trees and roll down the hill. If a fence is not possible, could a perimeter mound be built so that when balls near the end of the field they slow down and don't go further. On the tennis court, a solo practice bounce wall would also be awesome so that kids/adults could play alone if a partner is not available. Lastly, could a pet dish attachment be added on the water fountain.

Case Date:

7/11/2024

Dry grate with inches of water around it. At least part of this grate is above grade so there is 2-3 inches of standing water after every rain. The sidewalk and yard get soaked by passing cars and there is usually standing water in the intersection that never drains, just eventually evaporates

Case Date:

7/11/2024

After this last boiled water advisory I am having the same problem as I did after the first one that happened a couple of months ago--still after a couple of weeks my water has a brown particulate in it that coats my toilet bowl and clogs my Brita filters. Please help!

Case Date:

7/9/2024

During heavy rains, we have been having sewage backing up into our basement. I suspect the cause may be rain water entering the sewer system through this manhole.

Case Date:

7/9/2024

Hello - We are submitting a complaint against the City of Bloomington Utilities for the following reasons: 1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag. 2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house. 3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet. 4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots. 5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention. We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house. Please contact me for further conversation and happy to meet someone at the property.

Case Date:

7/9/2024

water main marker protruding from sidewalk

Case Date:

7/9/2024

water main marker protruding from sidewalk