Case Date:

3/19/2019

We live on the corner of Acuff Road and Kinser Pike. Under the thick layer of soil and big pile of leaves lies our metal storm drain. Rain rushes and washes dirt from the farm field behind our house via the deep trench along the side of Acuff Road (obviously we have NO curbs or rain gutters), and all that debris ends up on top of our storm drain. The drain is consistently covered and therefore clogged, so all the rain water rushes right over it and flows onto Kinser Pike. We are constantly cleaning all the collected debris from the grate even though we pay for this cleaning/maintenance service on our monthly water bill. We are in desperate need of a solution to this problem.

Case Date:

3/21/2019

The cover for the water line running to my house (purchased last August 2018) is broken in half. Could you replace it?

Case Date:

3/22/2019

We would like to buy the lot recently given address 2950 Lakewood Ct. (47404). On the property line is a drainage outlet which creates a serious flow of water. I'm worried about erosion and would like minimally some rocks placed at the outlet. The photo shows where the water collects downstream of the drain.

Case Date:

3/23/2019

When I do some washing, the dirty water will slowly leak into the adjacent bedroom floor along the gap of the wall base. I am doubting whether there are some problems in sewers?! Qi Wang My address is 2100 South Bent Tree Drive. Phone: 8123917545

Case Date:

3/25/2019

This is a follow-up to case # 167833. So the storm drain was uncovered, which is good, however, all the debris that was covering it was thrown in our yard--very much NOT appreciated!!! Now, we have to clean that up. Plus, the 4 or so inches of silt/sand/soil in front of the grate is keeping the rain water from reaching the storm sewer as seen in my photo. We received rain today, and it just collected on the road.

Case Date:

3/26/2019

I think my water meter is switched with my neighbors. Both water meters are in the same hole. After verifying that neither water meter was reading water usage, I turned on a faucet in my house. The water meter that was moving when I had my water running was not the meter listed on my bill.

Case Date:

3/28/2019

Not sure if this is private property or part of the green belt along Clarizz but trash is everywhere and there is a large body of untreated water ready to fester with rising temperatures.

Case Date:

3/29/2019

The last time my water meter was read, the lid didn't latch when the reader returned it. Now that spring is here, I'm a bit worried it could be a tripping hazard if a kid stepped on it. 3409 S McDougal Ct Bloomington, IN 47403 Work order sent out 4/1/19 to secure meter lid

Case Date:

3/29/2019

Your staff lowered my water meter manhole last week and said they would be here this week to lower the line below the surface. Just checking on the status. There is water in the box also.

Case Date:

4/3/2019

Low water pressure. I tried to schedule a pressure test, but too many days of freezing temps. Let's reschedule. Thanks!