Received this complaint information from Angie Grubb. She said this gentleman called on 6/4/14 to complain about runoff. He just bought the house and there is a swale that takes runoff from Maxwell Terrace but his neighbor put bricks in the swale causing the water to run onto his property. Is this legal?
Customer said that there is standing water that smells like sewer in the back yard.
Customer wants supervisor over sanitary sewer to phone him. He says water from sewer is flooding his basement.
She left a voice mail indicating her parents live at this address and have had problems with water damage and drainage for the last couple years. Water comes off neighbor's driveway and across road and down their driveway. She has pictures. She said she and her brother will be in town next week and want to try a resolve this issue. She wanted to know if she could send me pics, have someone look at it and let her know if it might be an issue with the road slope or if it's a private home issue. And if it is a private home issue, who she could call to help her fix it next week. She said she teaches so can't answer the phone but asked me to text her an email address so she could send the photos.
There is an inordinate amount of water that comes off 2nd St in a big drain pipe and into the backyards. Her neighbor enclosed a drainage swale and the pipe is not deep enough and now pushes water onto a different location on her property. She said a guy from the City came out before and said what her neighbor did on his property was wrong and changed things. She has hired a contractor to try and fix her property so it doesn't go in her crawl space but wants the city to look at it because she isn't sure she can do these things and isn't sure she is responsible.
At the intersection of Cameron and Meadowbrook, customer says that there is water shooting up from ground.
Water coming up in alley behind AT&T building.
Owner says water will not go through his new homes sewer line. And he would like the line checked on the Citys side.
Claire, explained that the sidewalk at the northeast corner of the intersection of 4th/Maple has a pool of water on it because the adjacent storm drain is too high.
Customer has brown water and toilets will not flush.