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City of Bloomington, Indiana – John Hamilton, Mayor

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closed #49012

Water Utility Billing Problems

1003 W 1st ST

Case Date:
7/30/2001

Mr. Waters has called and visited numerous times. He feels he should be credited $50 because he was on vacation and did not use that amount of water. His meter was tested and no problems were found. Mr. Waters told that he could not be credited that amount. He wants to appeal to Mike Phillips when he returns.

closed #118850

Water Utility Billing Problems

102 E KIRKWOOD AVE

Case Date:
8/19/1997

Mr. Strats called the Mayor's Office at approximately 10:45 a.m. on Tuesday, August 19, 1997 to express concern over his water being turned off. He had originally received a notice that his water bill was late, then showed proof of payment to Utilities. After doing so, Utilities informed him that he would be taken off the list, but his water at the Uptown Cafe (his business) water still turned off.

closed #43067

Water Utility Billing Problems

104 N Hampton CT

Case Date:
9/4/2002

customer called about the fire protection charge on a hydrant meter he has rented. He says he was only quoted the min. water service charge of 30.87 and not the additional 17.45 for the fire protection. I explained to him that the fire protection is a meter base charge for every meter. He still feels he shouldn't have to pay it since he says that amount was not quoted to him. He wanted someone with higher authority than myself to contact him.

closed #101728

Water Utility Billing Problems

1200 ROLLING RIDGE

Case Date:
2/6/2004

Sherry Downey, Gen. Mgr. of Millennium Prop. Mgmt. requested a review by USB Admin. Subcommittee and is asking for an adjustment on water bill from leak at Rolling Ridge Apts.

closed #119280

Water Utility Billing Problems

1305 S Monon DR

Case Date:
6/4/1997

SCOTT PATE CALLED AND TALKED TO CUSTOMER SERV. DEPT. SEVERAL TIMES. HE WANTED TO PROTEST LARGE BILL FOR HIS RESIDENCE. HE STATES THAT HE LIVES ALONE AND FEELS THAT THE WATER USAGE FOR 1 MONTH IS TOO LARGE AND THAT HE CANNOT FIND A LEAK.

closed #65364

Water Utility Billing Problems

1313 S Hickory Grove LN

Case Date:
1/8/1998

Gary Coonce called re. his account that is in his wife's name - Katherine Coonce - at 1313 Hickory Grove Lane. Mr. Coonce has experienced high bills. He feels his sewer bill should not be double the amount of his water bill. Mr. Coonce stated that he or his wife will appear at the USB meeting on 1/20/98 to state his complaint at that time.

closed #59382

Water Utility Billing Problems

1700 S Curry PIKE

Case Date:
1/13/1999

MS. TRITLE CALLED AND STATED THAT HER WATER HAD BEEN SHUT OFF AND WANTED TO TALK TO MIKE PHILLIPS.

closed #45113

Water Utility Billing Problems

1700 S Maxwell ST

Case Date:
5/23/2002

Mr. Yost stated that he requested that water be turned off in October 2001; however, he received and paid bills for next five months. He is requesting that he be refunded the amount of these payments ($59.20).

closed #66089

Water Utility Billing Problems

1708 S CIRCLE DR

Case Date:
10/20/1997

Ms. Pitcher is upset that she has been billed $75 for water usage in the last month. She said she is a single woman, and could never use that much water in a month! She said she did water her lawn/flowers in September, because it was still warm enough. She said she spoke w/ Utilities, and they told her the Utilities Board could extend the Summer Water program, and did not.

closed #42183

Water Utility Billing Problems

2811 E David DR

Case Date:
11/26/2002

Cust is unhappy with having to pay the service charges for her irrigation meter over the winter months while not in use. Also, expressed that increase in irrigation water charges is excessive.