Case Date:

12/31/2022

Low water pressure. Also neighbor at 1668 N Russell has same issue

Case Date:

9/15/2022

Despite never receiving any specific notice about the termination of the aqua pay system for my utility account, I was removed from the aqua pay program and thus 2 subsequent bills went unpaid, and our water was shut off for delinquency. I then had to pay $45 each for a water shutoff and turn on fee. I do not believe that it is my responsibility to foot this fee when I was under the impression that my autopay would be the method with which my bill would be paid off. In addition, the water was shut off at my house after 4:15 PM, meaning there was no way for me to contact the utilities office and request my water to be turned back on same day if I were to have paid off the balance immediately.

Case Date:

12/29/2022

I wish to file a request to the Utilities Dept. to survey the water main line servicing my home and the homes on E. Longview Ave. After two water main breaks in the past thirty days, I believe it would be prudent to survey the line for potential replacement or upgrade as necessary. I understand this survey may take time to allow staff to develop a plan. I hope that you might have equipment to survey to determine if there may be more weaknesses in the line or that a span of the line ought to be replaced. I would guess after two breaks, this request for survey might already be on your to do list at least for Spring 2023. Thank you -

Case Date:

1/24/2023

There is a water valve cover that has water coming out of the cover and running down the side walk - not a large qty but enough to run down the sidewalk and create a trail. Intersection of S. High Street and E. Arden Drive. North/East corner 10' up sidewalk North. It does seem that early morning 5a-5:30a it is always running down the sidewalk but by mid morning the water has dissipated. Thanks!

Case Date:

2/3/2023

There is a drain on my front lawn that does not appear to be working properly. In recent rains and snow there is a great deal of water flooding the front of the lawn and takes several days to go away. It pools over the drain. It did not use to do this. Please contact me. Thank you.

Case Date:

2/13/2023

Low water pressure for last 2 years. Worse lately. All faucets. Plumber cannot address issue

Case Date:

2/14/2023

Water was turned off today (2/14) with an amount shown for $406.39. Bill was paid in the amount of $317.00 (2/7)

Case Date:

2/21/2023

Food retail business (Five Guys operated by franchisee GHG) operating during the Boil Water Advisory without proper ways to boil water for usage in produce washing, hand washing, dishwashing in three compartment sink, water used in sanitizer solutions or water used in cleaning food contact surfaces. Possible violation of 410 IAC 7-24-320.

Case Date:

11/10/2022

The last few months I have been notified that my water meter was running very high, possible leaks. I am usually 1,000 gallon water user but last month bill was over $140, and today (Nov. 10/2022) my bill is$364.97. My HOA and myself have spent around $8,000 and find no water leaks. Eventually, I got a new water line, with a lot of pain. I need compensation for those huge water bill, the water that I did not use. I called few times and suggested that the meter was malfunctioning, maybe? Any way, I am a senior and retired and won't be able to pay those bill in full. Please help. Thank you so m

Case Date:

2/22/2023

Please look at water bills for Dec, Jan, Feb. There was a broken water meter that resulted in an extreme excess of charge to my account. The water meter has since been fixed. However, since this was out of my control and I had no bearing in the broken water meter, nor its repair, I am hoping there can be some concession on my utility account. Please contact me with the best solution. I am looking farward to hearing from you. Thank you, best.