Case Date:

11/21/2013

Smelly water in back of the business

Case Date:

2/8/2019

Yesterday, during the huge mid-day rainstorm, water came up through the floor drain in our basement at 2638 East Dekist Street. It had a sewage odor and was muddy looking and reached a level of about 4 inches, covering the entire floor and soaking everything. The basement toilet also had dirty water come into it. I called the city utilities hotline and reported the incident twice, speaking to the same person each time. The water receded after a couple hours. We have yet to assess the damage and start to clean up. Last year on 2/11/18 our basement toilet erupted (see case #163027). We had a plumber verify that the city sewer was the source of the issue. We did not claim any damages, yet the city did not reimburse us the cost of the plumbing assessment. We would appreciate someone responding to this current incident.

Case Date:

5/22/2014

Customer said that there is standing water that smells like sewer in the back yard.

Case Date:

9/16/2014

Standing water in the front yard, and it smells like sewer.

Case Date:

11/20/2014

Water coming out of manhole cover

Case Date:

12/10/2019

Our shower has flooded with water and fecal matter twice in the past two days.

Case Date:

9/7/2015

Drain ditch is running with brown water around entire block. Broken water line?

Case Date:

11/5/2019

All waste water in this newly purchased mobile home is blocked. We discovered that all waste is coming back out of the clean out pipe and spilling onto the ground. Former owners also placed the shower drain into the clean out, but there is a large clog someplace lower down that is preventing the water from draining.

Case Date:

10/19/2015

Sewer water is coming up out of the ground.

Case Date:

9/17/2023

How can I find out where my water meter is? We don’t see one in our yard and there isn’t anything about it on my portal page. Many thanks!