Case Date:

6/10/2024

My water bill for this month is showing twice our normal consumption rate, which I believe is incorrect. We have not changed our usage habits, let alone doubled them.

Case Date:

9/11/2024

Extremely high bill for water not used, no one is contacting me back about it

Case Date:

10/8/2024

My water bill is charging us for over 33k gallons of water used last month which did not happen. We had maintenance check for leaks and they saw nothing so we believe there is an issue with the meter

Case Date:

6/24/2024

We received a notice on our door that our water usage was higher than usual--"30 gallons per hour used." Could this be from watering our garden about every-other day over the last couple of weeks? Should we be concerned? Since we can't access the meter ourselves, is there a way we could get meter readings over a two- or three-hour period when we're not intentionally using any water?

Case Date:

12/12/2024

Hello, My bill was paid but my water is still not working?

Case Date:

2/2/2025

We've been charged an exorbitant amount in the water bill for December. The house was empty with no tenant for more than half the month with all the water supply turned off. It is impossible that the meter reading has come to such a high number! Even if the house was in use for the entire month still the consumption has never cost over 70-90 dollars. Please check into the readings and the bill as this is an atrocious for us students to pay!

Case Date:

11/13/2024

A leaking water valve related to lawn irrigation system was discovered during inspection of the system. Apparently was leaking for several summer months. It had a slow leak when system was idling but had a significant leak when irrigation was occurring. I am requesting a bill adjustment for at least September and October water and sewer service, though the problem likely started in July. You have my email and phone number if you need additional information.

Case Date:

12/30/2024

I am still listed as the account responsible for the water bill on this address I have not lived here since last year.

Case Date:

12/30/2024

I am still listed as the account responsible for the water bill on this address I have not lived here since last year.

Case Date:

3/21/2025

My water bill and sewer bill have tripled in price over the last 2 months. Please look into this