Case Date:

10/2/2020

I live in a condo area. Each unit has its own water meter and there is a master meter for the whole community. We are not billed according to the actual consumption but to the footage of each unit. Since it is caculated in this way, I have to pay 70 to 80 dollars a month and there are just two people in my household. I used to live in a unit where the monthly bill was $30 to $40 and it was paid to Bloomington Utilities. Now the water bill is quite unaffordable for a low-income family like mine. I just don't understand why we can't be billed individually based on our usage since we have separate meters. That would be a fair practice for every unit here.

Case Date:

9/15/2020

Ever since the new meter was installed, my bill has been around $27 higher. I have called Customer Service every month or more. The only advice they had was toilet leakage and sent me blue stuff to check for leaks. I did this and found no leaks. I am unable to find any leaks in my home so I think the meter is the problem. Customer service won't even talk to me anymore which is very poor and rude service. If they can't help, they should pass you to someone else instead of ignoring you. I would appreciate some help from your end as I don't know anything else to do. Your bill shows me using twice the water the old meter said. 4000 gallons and I live alone. There is no way I use that much. Something is wrong somewhere and if I can't find the problem, it's your job.

Case Date:

6/9/2020

There has been a fish kill in Jackson creek, just off the trail. The water is clouded, smells foul. Dead fish are all over the rocks.

Case Date:

4/22/2022

The water fountain to the west of the tennis court is running and cannot be stopped.

Case Date:

3/10/2024

The debris dam on the creek below the bridge between Sherwood Oaks Park and Olcott Park has become even more effective. The water level at the bridge is visibly higher, and so much water is now being held back that there is a waterfall over one end of the dam. There has been more erosion of the flat land along the creek at the base of the trail through Olcott Woods. It is likely that the abundance of leaves in the creek this winter (from people disposing of leaves in the creek?) has made the dam more effective.

Case Date:

9/10/2020

People putting up Tents and spending the night at seminary park. I thought public parks had a curfew?!?! If not, how do we make reservations as me and about 50 friends want to set up rvs/tents and spend the weekend? Does it have electricity and water hookup?

Case Date:

9/12/2021

Water fountain is not shutting off properly. It runs a little constantly.

Case Date:

8/30/2022

As others have reported recently, the tap water taste is bad, reminiscent perhaps of 2021's high-algae taste.

Case Date:

8/8/2003

A man flagged me down to tell me that there is a lid/cap labeled water that sticks up a couple of inches at the corner of Park Square Dr and Sunset Ave. Doesn't appear to be correct size. Potential hazard.

Case Date:

8/8/2003

A man flagged me down to tell me that there is a lid/cap labeled water that sticks up a couple of inches at the corner of Park Square Dr and Sunset Ave. Doesn't appear to be correct size. Potential hazard.