Case Date:

6/10/2021

I am quite concerned with the continued lack of on duty lifeguards at the Bryan Park Pool during swimming lessons. Three days ago (6/7/21), I almost ended up jumping into the water myself to save my actively drowning 3 year old because her instructor had taken a child to the bathroom leaving another instructor to watch both his and her classes, unsuccessfully. In my incident report, I stated that there needs to be a lifeguard on duty other than the instructors because they cannot reasonably be expected to see everything around them and it's not the parents job either. Mind you, I have many years of being both a lifeguard, aquatics director, swimming instructor, and outdoor educator under my belt when I say this. It's not just my opinion. I was told in a follow-up meeting the next day with the aquatics director, Shanda(?), that there would be a lifeguard on deck or in the chair from now on. This, unfortunately was not the case, yet again, at tonight's lesson. I have attached a picture (I hope) showing that there are no lifeguards in the stand or on deck anywhere near the active lessons. If the argument is that the instructors are also watching the kids, please refer to Indiana Health Code 410 IAC 6­2.1­35 Lifeguards (g). I am filing this complaint through the city not to be a pain, as I've dealt with my share of those over the years, but because I genuinely believe this is an unsafe situation based on experience. Furthermore, it clearly doesn't seem to be resonating at the facility level.

Case Date:

6/12/2021

WE HAVE NO WATER

Case Date:

6/13/2021

Hi- Follow up on ticket 176107 that was resolved stating that I incorrectly used the term “irrigation.” Wanted to resubmit to say that the issue is a clogged drain causing a pretty deep puddle in the skate park when it rains. Was worried about all the kids, my own included, skating through it and not being able to see any obstructions in the water. Resubmitting as something other than “suggestion” and “irrigation” since it was pointed out that I don’t understand the definitions of those terms in the ticket response from before.

Case Date:

6/21/2021

Storm pipe pushing out alot of water causing it to cave in the ground and sides of the channel. It has been causing the sides to collapse and making the channel wider taking from the land. I placed some rocks to keep the storm water from damaging the channel last year. yet We will need to add some extra rocks to hold it in place since it can't withstand the pressure as shown in the attached image. Please give me a call as soon as you can to review. Thank you,

Case Date:

6/21/2021

The new dog park at Switchyard is very pretty, but it lacks basic amenities to make it really useable. At the Ferguson park there is access to water in the park (not outside the gates) and it’s a spigot that can be used to fill a bowl. The setup at Switchyard makes it basically impossible to spend more than a few minutes in hot weather. Also, it looks like there was a plan to have a dog rinse area like at Ferguson, but it’s just an empty vestibule. Could you at least run a hose as a temporary measure? Especially if there are going to be permanent mud puddles right by the entrance. There’s also nowhere shaded/sheltered in the park. The pergola over the outer seating area looks cute but isn’t very practical. I’ve hiked the quarter mile with my dog on weekend days only to find no one there and had to leave basically immediately because the park is essentially unusable on a hot sunny day. Everyone is at the old park on those days.

Case Date:

6/25/2021

This is in regard to claim 176333. I received an email that the claim was closed because the ditch has been cleaned. It has NOT been cleaned as of 10:30 today 7-25. Sewer Problems (Storm Sewers): Other: We have cleaned the tops of the grates in front of our building but can not clean the culvert in the ditch, which is clogged with debris. We also have one grate that has erosion barrier under the grate which won't allow water to pass through as it is packed with mud. We were flooded in 2008. We were within a foot of it entering our building early last Saturday morning. Please send someone to address this issue before Friday. We can not survive another flood.

Case Date:

6/26/2021

For several weeks, hot water from several faucets (kitchen, bathroom, etc.) comes out with a slight brown tint. Cold water is clear, but not hot water. What is the problem, and how can it be fixed?

Case Date:

7/6/2021

Fire hydrant is shooting water at vernal pike and Thomas rd.

Case Date:

7/11/2021

During the evening rainstorm of 7/10/2021, the storm water swale to the north of our home overfilled its banks and flooded our back and side yards. Luckily, the rain stopped before the water breached our basement window well, which happened July 18-19, flooding our basement. The storm pipes below these swales are obviously under-sized. We request a re-assessment of these swales by a storm water engineer to mitigate future flooding and the property damage we have already experienced. We believe repeated high storm water flow during the past several years has caused erosion of the swales and they are no longer able to hold current storm water run-off.

Case Date:

7/20/2021

Water fountains at southeast park still have yet to be turned on. Will they be turned back on at any point? The fountain by the tennis courts was used heavily by many runners who no longer have access to water on their routes.