Case Date:

4/2/2018

I did not receive my bill this month and it is not on the website, but I already made my payment with a surcharge, only the balance due appears. I have had months of harassment on my account first charging me 28 to 40 dollars in my bill, the cover of my water meter was out of place for days and then I went to the office where they shouted to me that it was my fault the wrong size of my garbage cart and now not only does not get my receipt, you do not put it on the internet paging for me to know, now that you are charging me. Someone knows why and can inform me?

Case Date:

4/3/2018

Stormwater runoff into detention area on E. Brightcrest on east side of S. Smith Road is slow to drain due to vegetation blockage of storm sewer. During heavy rain it results in water flowing over sidewalk and into the street. It also is flooding spruce trees and thus may be detrimental to their health if the condition continues into somewhat warmer weather.

Case Date:

4/7/2018

There was a street water main break last year. The reseeding of this repaired area failed and we have ended up with a mud pit. We would appreciate there city adding back the soil and reseeding. Thank you.

Case Date:

4/10/2018

I had a remarkably high water bill last month that my property manager supposedly fixed on 3/12. My service bill date range for this last month was 3/2 till 4/2. I was wondering if I could have a day-by-day breakdown of my water usage. Specifically, I need to know if there was remarkably high water usage on or after 3/12. If there is none, then that means that the water leak was probably resolved but if there is still insane water usage after 3/12 then it still has not been resolved. Thank you!

Case Date:

4/13/2018

Curb and gutter are wet for 50-100 yards on the west side of the street. It appears the water is "moving" to the nearest underground drain.

Case Date:

4/16/2018

Ms McGough called last week and asked for any document we have for storm water work we have performed near her house to help resolve ongoing drainage complaints.

Case Date:

4/17/2018

I received the following email: Last year, you helped me and my neighbors deal with some of the water runoff plaguing our yards by installing a new storm sewer manhole. At the time, you mentioned the possibility of adding another slotted drain higher up on the alley to deal with the water that comes down the alley and into my yard. Do you think this is a possibility in the near future? In April, my backyard again was badly flooded with water coming in two streams: down the alley and from Woodlawn. BoI have discussed with Thrasher Landscaping possible remedies. They would involve adding pipes that would attach to the city pipes in my front yard. I am contacting you to see if this is possible. We need to be careful to aid damaging the existing city pipes that run through my side yard. I look forward to hearing from you. Thanks again for the help you provided last summer.

Case Date:

4/20/2018

Hello, My name is Lauren McDonald, and I live in one of the units on 1109 South Rogers in Bloomington. There is a water meter in my front yard and the cover was not properly/safely re-attached. This morning I was walking across the yard and stepped on the cover, and my entire leg fell into the water meter. My leg is scraped, swollen, and bruised because of it. I placed the cap back on the hole, but provided a photo below. I spoke to Frank (unsure if his last name) about this issue on the phone, and they are planning to have it resolved. However, I did want it recorded that I was injured because of it. This could have seriously injured a child. I was wondering if you could please confirm receipt and understanding that I was injured because of this. Thank you, Lauren McDonald

Case Date:

4/24/2018

Hey, all. I'm at 4021 E. Morningside Drive. Unfortunately I've been experiencing some drainage issues at my corner since the installation of a wheelchair ramp for the sidewalk. There was no issue prior. Terrific having the ramp for folks, plus the earlier sidewalk, but unfortunately it has no lip on it at all. As you can see in the photo, the street is essentially level with part of my yard now, allowing even the smallest rain to flood the corner. I'd love to grow grass but am having difficulties because of the situation. There was grass prior, but someone crashed into the streetlamp, and when it was replaced, the ground got torn up a bit. Beyond my yard, a small pool exists along the corner until it dries out as well, as it is unable to pass on through. Also sediment as you can see in the photo (taken tonight a few hours after the end of today's misting) is washed into the street with each rain. Please see if there can be just the smallest bit of lip and/or incline added with the ramp/sidewalk to keep the water moving instead of creating a muddy corner. Thank you for any help! (Or ideas!) Any chance you all might have a square foot of sod that is fairly water tolerant that can just be placed down there? Might solve my issue without any need for changing anything with the concrete assuming it takes root. I appreciate the consideration and help. There is also a bus stop right at the corner, so more than just helping me, it keeps the bus waiters from standing in the mud.

Case Date:

4/30/2018

The Water hydrant at 7th and Spring Street has been neglected for years. I asked the Utilities Department to fix it last year, but nothing has been done about it. Can you get it painted before the election?