Case Date:

7/9/2024

Hello - We are submitting a complaint against the City of Bloomington Utilities for the following reasons: 1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag. 2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house. 3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet. 4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots. 5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention. We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house. Please contact me for further conversation and happy to meet someone at the property.

Case Date:

7/9/2024

water main marker protruding from sidewalk

Case Date:

7/8/2024

Consistent standing/pooling water in the former Mike's Carwash lot. Increased mosquito issues and stale, stagnant standing water should be remediated immediately.

Case Date:

7/6/2024

There are two very large and deep muddy puddles in the large dog park area at Switchyard. One is located by the large tree in the center of the park, and the other is located by the sitting area under the green awning. My dog recently got into the muddy water, ate and drank it, and became severely sick for several days. After speaking with several dog owners at the park, this has happened with their dogs too, so it is definitely a health hazard. It is very difficult to keep the dogs away from these areas. This does not seem to be a problem just after rainfall, but most of the time. I ask that they be filled with gravel or fenced off to allow for regrowth and to keep dogs away in the meantime. Thank you!

Case Date:

7/5/2024

The cover of our water meter on the sidewalk is loose and poses a risk for tripping, strollers, wheelchairs etc

Case Date:

7/3/2024

Do you know why there water issues at swichyard park when swichyard park fix for us use

Case Date:

7/3/2024

Water pressure at all the spouts abnormally low. Started 7/2/2024

Case Date:

7/2/2024

We recently bought this house. When the plumber installed new toilets, he suggested I ask the city to check the water pressure. On June 12 I called about this, but have not heard back. Please advise. Thank you. John Scott Long 3855 E Brighton Ave 812-322-2940

Case Date:

6/27/2024

1701 s walnut. Tree on the street fell into the street. Tree was pushed into sidewalk. Pushed tree into house. Minimal damage to siding but branches caught under / on rubber roof and lifted it up causing leak. Was also pushed over water meter cover may have moved the pit That tree and brush has been hauled away.

Case Date:

6/25/2024

Low water pressure that I noticed about 5:30 p.m. today. It is acceptable but lower than normal.