uReport

City of Bloomington, Indiana

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closed #177288

Accessibility Problem

Case Date:
9/7/2021

I am on a remote SATT location and sometimes your system locks up. Located on West Fry Road at the big bend

closed #178482

City Performance

Case Date:
12/26/2021

I tried submitting a few tickets from my iPhone. I got as far as submitting the request and the resulting page said "processing your request" but never gave me a message like when I submit a request from my computer like "your request has been processed" and a ticket number to reference.

closed #181859

City Performance

Case Date:
10/19/2022

Does Eli McCormick still work for the City? It seems like if a uReport gets routed to Eli McCormick, it is lost. I had an issue previously with the City not updating its directory after an employee quit and Ureports were being assigned to that person and no one seemed to realize it. Case #181740 has not been touched in 14 days after being assigned to Eli. Case #181758 is at 9 days. Case #181718 is at 13 days. Case #181222 is approaching 2 months. Just checking in. . . There is a problem with a lot of trash around a bus stop and someone living in the bus stop basically, and nothing has been done about it for 2+ weeks now. Maybe Eli is working towards a resolution, or maybe Eli is no longer in town! Who knows. Thanks for checking.

closed #182159

City Performance

401 N Morton ST

Case Date:
11/29/2022

Hello - This year I have twice alerted the City to issues with individuals who were still actively receiving uReport cases in the uReport system and listed on the City directory as employees despite having terminated their employment with the City. I would suggest the City look into how it deals with former employee accounts and emails in City systems as it is wild to be that the City does not seem to have controls in place for it. See Case # 181859 and Case # 180664 for the two examples of the City allowing uReports to go sit in inboxes of ex-employees and go unresolved for the concerned citizens of Bloomington reporting issues to the City government. Time to audit the systems and clean this up! Good luck.

closed #186722

GIS Issue

Case Date:
1/9/2024

Test. MB

closed #183760

Illegal Discharge (Storm Sewers)

Case Date:
5/10/2023

AEG workers accidentially spilled several gallons of hydraulic fluid on our lawn today. We need someone to assess the possible damage to our propoerty as well as any environmental impacts.

closed #178037

Other

401 E 12th ST

Case Date:
10/30/2021

Why do ureport complaints sometimes disappear? For example, 178022 and 178023 were put in yesterday but they are now unviewable. How can the public know what their statuses are? It cannot be due to content of the reports because a simple search in ureport for "occupancy" yields other reports, albeit the most recent is 7 years old now.

closed #179325

Parking Meters and Citations

Case Date:
3/23/2022

The amount issued for parking tickets is absolutely ridiculous and while waiting for my pay check to come in in order to pay it, it doubled in less than a month.

closed #184078

Water Utility Billing Problems

Case Date:
6/2/2023

Hi I apologize if this is not the correct place for this request, but I have been trying to pay my bill online and it keeps locking me out of the account. I have tried resetting my password and that isn't working either. Thank you.

closed #171590

Website & Web Services Feedback

320 W 8th ST

Case Date:
1/29/2020

Thought you might want to add Switchyard to the listing of playgrounds/parks located adjacent to my street address, which is in Peppergrass subdivision off Walnut Street Pike South (3839 S. Laurel Court). It's only a couple of miles from Peppergrass. Thank you!