Case Date:

4/21/2026

PREVIOUSLY REPORTED, NOT RESOLVED: I reached out to you on April 7, 2026 about an electrical wire that is sitting on top of my garage; it runs from my house to the electric pole in my yard. You recommended that I report it to Duke Energy - I did, on the same day - Ticket # D7806903. No one has repaired this dangerous situation yet, I am very concerned about a wire touching my garage which has my car and lawn equipment stored inside. What do you recommend should be my next steps as Duke was unresponsive? OTHER : Since that time, I noticed that there is a very large tree/branch on the town property in the rear of my yard. This tree/branch is touching my rear yard neighbor's electrical wires - it should be removed - it has been there since the tornado in February. Thank you, Elida C. Behar April 21, 2026

Case Date:

4/20/2026

I am the current president of the Hyde Park Village HOA. We are updating our documents and are in need of current map of water and sewage plans for our neighborhood in order to define responsibility for damage to such. Please provide map of water and sewer lines for addresses on Mcartney Lane which is all of Hyde Park Village. Please also advise to which point the city is responsible for repairs. Thank you.

Case Date:

4/20/2026

My address is 1005 s Washington. For the last several months when my neighbor has his water on my water main hums (vibrates) until he turns it off. This is the only time it occurs, when he in running water. It doesn’t happen when I run water. It vibrates the floor in my bathroom and is extremely annoying. Yesterday, I went outside and opened the cover on his meter and the meter, inlet, and outlet were all vibrating. I asked him about it and he said it’s extremely loud in his house and at the front of the house is sound like a well pump is running. Could you check out his meter and make sure the water is on all the way or if his meter is bad?

Case Date:

4/20/2026

My address is 1005 s Washington. For the last several months when my neighbor has his water on my water main hums (vibrates) until he turns it off. This is the only time it occurs, when he in running water. It doesn’t happen when I run water. It vibrates the floor in my bathroom and is extremely annoying. Yesterday, I went outside and opened the cover on his meter and the meter, inlet, and outlet were all vibrating. I asked him about it and he said it’s extremely loud in his house and at the front of the house is sound like a well pump is running. Could you check out his meter and make sure the water is on all the way or if his meter is bad?

Case Date:

4/20/2026

Construction crews for the convention center are regularly blocking the drive to 335 S. College.

Case Date:

4/19/2026

patches of gravel in bike lane on Lincoln between University St. and 3rd

Case Date:

4/19/2026

Big pot hole at this location

Case Date:

4/19/2026

My house is 1113 South Greywell Dr. In front of my house on the sidewalk there is a tree directly next to the road whose root system is growing underneath the sidewalk and has caused a significant crack. That is a significant danger and liability. I have seen multiple children fall on this. Please contact me as soon as possible so we can come up with a plan to keep everybody safe. Thank you.

Case Date:

4/18/2026

The gasoline powered Gator vehicle used to maintain our trails leaves in its exhaust invisible and toxic engine exhaust fumes. Cyclists, runners and pedestrians are forced to breathe toxic fumes which float under the canopy often long after the vehicle has passed. This is a public health issue that can be eliminated by the use of electric vehicles. Please consider replacing park and trail service vehicles powered by fossil fuels with the type that do not emit noxious fumes along our lovely system of trails.

Case Date:

4/18/2026

Previous customers trash/recycle containers are extremely filthy and emits the order that is associated with garbage. I am 77 years of age and cannot easily clean these containers out for my usage - and actually wondering why I should have to use previously used containers by previous customer. As a new customer, I am requesting replacement of containers with clean containers. Please advise.