Case Date:

6/26/2019

Workers took away bus stop sign.

Case Date:

9/9/2019

One of your buses has the external announcement volume level set WAY TOO LOUD. Unfortunately, I didn't get the bus number, but it was the #6 bus traveling westbound on E. 10th St. approaching Jordan Ave. at approx. 12:20 PM today. I was walking on the sidewalk, and the announcement blared out at an ear-shattering level. I'm used to hearing the bus announcements walking on streets downtown and around campus, but this was something entirely different as far as volume. My right ear is still in pain as a result. Please check the volume setting.

Case Date:

8/22/2019

Route 2 bus stop sign at stop along W. 11th St on west bound lane side - sign is obscured by overgrowth in City easement/right-of-way.

Case Date:

2/7/2019

Part 2 of my complaint (I thought I'd have more room to give details.) (1) Bloomington Transit bus driver Randy turned the corner into the Transit Center so fast I fell from the side seat to the floor and my bags fell from the seat too. I landed on my feet. Randy didn't say anything. When I was exiting, I said, "I fell - I could have gotten hurt!" and HE SAID NOTHING. Not an apology - NOTHING. He obviously didn't care. This happened months ago and was reported to Eli McCormick, Customer Service Manager, when it happened. (2) Since then Randy has made ridiculous complaints to me when I get on the bus - all these have been reported to Eli M and I've asked him to preserve the videos from those incidents. (3) Randy is getting more and more dangerous, and now swerves right at me in front of the main library on Kirkwood when he sees me there. He drives too fast and heads RIGHT AT ME! No other driver in town is doing this, nor has done this, in the 3 1/2 years I've lived here. I've seen him stop in the street and not even swerve right into the stopping lane when he doesn't see me and other passengers are waiting there. On January 31st, he drove at me fast and Eli said, "We've reviewed that video... you were on the curb, and we don't feel that's a problem." Eli said another manager analyzed him before that, and said he was going 18 miles an hour on approach. Other drivers have told me 10-15 mph is reasonable. On February 5 he aimed right for me and when I didn't move he wailed on the horn. When I got on, he said, "You're not supposed to stand in the street!" I said, "I wasn't in the street - I was in the parking lane - and YOU'RE not supposed to aim for people who are STANDING STILL!" I've told Eli to preserve this video and I have to request it at the City Legal Department. I filed Police Report #B1905058 with Officer Crider, Badge #1369 that night. Randy is dangerous, vindictive, childish, and a LIABILITY for Bloomington Transit and this city! I don't see why Eli M and that company don't understand that.

Case Date:

10/4/2019

Route 5 reduced hours ending at 7pm causes multiple problems for music students and their fans and all who want to reduce downtown traffic at night. Bad move to reduce hours. More condos and apartments on this route produce more bus traffic recently. Hours should be increased not decreased. G

Case Date:

7/10/2019

The bus stop sign along S. Sare Road at E. Buttonwood Lane has apparently been hit by a car at some point in the past and it’s leaning slightly back. Can it be pulled upright or replaced? I tried pulling on it myself, but couldn’t get it straight up. Thanks for your help!

Case Date:

6/25/2019

The bus stop sign post (bus 3) on South Curry Pike and West Heritage Way is leaning into the street (South Curry Pike).

Case Date:

11/19/2018

The downtown bus station has been deliberately gating off and not allowing the public to use the restrooms on and off for some time without a sign, notice anything sometimes for hours or a whole day this is illegal!

Case Date:

2/5/2019

Can the bus slow down a bit on Morningside Drive please? Scared a kid will get hit. I appreciate the speedy service and option in the neighborhood, but also value our pets and kids not expecting a big bus to zip by. Thank you!

Case Date:

2/7/2019

Bloomington Transit bus driver Randy is harassing me by driving his bus right at me too fast, and making ridiculous complaints when I get on the bus - all in retaliation for legitimate complaints I've had to file about him.