Water Utility Billing Problems
501 N Morton ST
- Case Date:
- 12/15/2018
I have been paying my bill online for years. Now the site doesn't work and there is no help file or contact info. It has rejected 3 credit cards with no explanation. Find a better/more flexible vendor. I can't pay my bill. Grr. Michael Wilkerson 1010 S. Hawthorne Dr.
Water Utility Billing Problems
501 N Morton ST
- Case Date:
- 1/13/2019
Please say you will discontinue your current practice of "estimating" costs. For me, for two months in a row, the winter estimations are more than six times my historical average. I use water for sprinklers in the summer, not the winter. I use 3 to 4 units in the winter, but I'm being charged for 15. Please stop that practice.
Water Utility Billing Problems
501 N Morton ST
- Case Date:
- 3/15/2019
We have not yet received February billing for the following accounts: 33473-002, 6614-002, 200425-003
- Case Date:
- 3/24/2019
Why do I need a password to pay my bill. This is very stupid.
- Case Date:
- 3/24/2019
Patricia Shuffitt, I accidently sent a duplicate request for aquapay on 03/25/2019. Would you please delete that submission ? !!
City Performance
515 S Walnut ST
- Case Date:
- 11/6/2012
Hello. I actually live at 410 S. Walnut, and I am beyond furious. You have workers "fixing" the roads on Walnut. They start before 7 everyday - which isn't even the problem. They shut off the water without alerting us. I have an important class I have to attend today looking horrible because I was not alerted to the fact that our water would be shut off. I am beyond disappointed. I can't even eat my breakfast this morning because oatmeal requires water. We deserve better from you.
- Case Date:
- 11/12/2018
The person that this is addressed to does not live here at 5314 S. Southway Drive. And we keep getting bills for them. Have came to report this in person and also attempted to call your office with no results. Please get this taken care of. If not to stop the annoyance to me, to help this person keep their water on.
Water Utility Problems
5365 W Cobblestone ST
- Case Date:
- 7/8/2023
water was turned off for non-payment while I was out of town, subsequently received a letter that water would be turned off after July 11 if I did not pay. I paid immediately but no one available to turn on because it's a weekend, EVEN THOUGH TURNED OFF BEFORE SHUTOFF DATE??!!!?
Water Utility Billing Problems
538-598 West Amaryllis Drive
- Case Date:
- 9/8/2015
Would like to know when water bill is due. I have not received any notice yet.
Water Utility Billing Problems
5475 S Fairfax RD
- Case Date:
- 8/5/2003
Customer was very upset that his water usage has increased so dramatically. I explained the usage period, insp. results, etc. He was insistent that the changing of the meter had damaged his toilet (by allowing air to get into the lines). He stated that he planned to contact his atty. I referred him to Risk Mgmt. He did not wish to listen to any explanation regarding his usage. I printed out his account history and meter readings for him. I also contacted Ed S. regarding this matter.