Case Date:

7/30/2014

Customer wants storm drain to be cleaned out.

Case Date:

8/12/2014

Customers storm ditch needs to be cleaned.

Case Date:

8/21/2015

Storm ditch needs to be cleaned out. Basement floods when it rains.

Case Date:

9/14/2023

The water department dug this hole in my yard along with another huge hole earlier this summer. The other was filled and reseeded but this never was.

Case Date:

2/8/2019

Yesterday, during the huge mid-day rainstorm, water came up through the floor drain in our basement at 2638 East Dekist Street. It had a sewage odor and was muddy looking and reached a level of about 4 inches, covering the entire floor and soaking everything. The basement toilet also had dirty water come into it. I called the city utilities hotline and reported the incident twice, speaking to the same person each time. The water receded after a couple hours. We have yet to assess the damage and start to clean up. Last year on 2/11/18 our basement toilet erupted (see case #163027). We had a plumber verify that the city sewer was the source of the issue. We did not claim any damages, yet the city did not reimburse us the cost of the plumbing assessment. We would appreciate someone responding to this current incident.

Case Date:

5/6/2019

Two large branches are blocking the opening for this Stormwater drain to Cascade Park. They are beginning to collect debris and make a total blockage. This is the major output for the entire cascades neighborhood and will cause severe flooding during heavy rain if not addressed ASAP.

Case Date:

4/30/2015

Customers basement is flooding. He feels that its due to erosion around City sewer lid.

Case Date:

6/16/2015

Customer wants to know why there is water in back yard, after digging a hole for a tree.

Case Date:

7/21/2022

The storm sewer on Franklin Road, just as it makes a 90-degree turn, is blocked. It does not drain water very well and accumulates. There are other storm sewers near that area that also need cleared.

Case Date:

7/17/2014

Water runs down the street to her home and digs holes between the driveway and the road.