closed #120345
Water Utility Billing Problems
1969 S Henderson ST
- Case Date:
- 2/3/1997
NEW BILL $34.43 BILL USUALLY $6.42.
NEW BILL $34.43 BILL USUALLY $6.42.
Customer called to suggest that a phone number be printed on the bill so customers don't have to look number up in the phone book....
Complaint rec'd. in Spring of 2003 re. large bill for 2016 E. Viva Drive. Customer requested review by USB Admin. Subcommittee
Letter from Mr. Ludwig stated that he was gone two weeks last month and his bill was doubled. He talked to Angie Grubb who had check made for leaks. None were found. Mr. Ludwig wrote to USB to have bill lowered.
Mr. Kennedy called and requested that the summer watering credits be extended this year due to the extremely dry conditions.
LETTER WAS REC'D. FROM MS. THRASHER REQUESTING THAT CBU ALLOW MORE MONTHS DURING WHICH CREDIT IS ALLOWED FOR WATERING LAWNS.
Mr. DeMaille called Customer Service and stated that he lives in Zone 4 and understands that his summer watering credit was extended for 1 add'l. month. He feels, however, that since he is now putting in a new lawn his watering credit should be extended even further.
Customer requested appeal for adjustment to bill due to heavy watering needed during Sept. 2004. Will be notified when next USB Admin. Subcommittee mtg. is held.
Letter rec'd. from Charles Short stated that tenant at 2355 S. Zona St. left leaving delinquent account at CBU. Does not think he should be responsible for bill since he was not notified of tenant's delinquency.
Customer would like adjustment on large bill due to watering during the month of September 2004.