Case Date:

8/10/2019

No water!

Case Date:

7/25/2019

Hello, I have made a written suggestion today related to the requirement to be present in your Utilities premise (or file a paper form) to request a transfer of billing for water services. I suggested we should be able to do this online... I had to deal with the same issue today at Duke Energy (tenant left and needed to transferred billing back to me, the landlord). They told me of a very useful process they have setup called "auto turn-on", which lets them know that whenever a tenant requests a turn off, they should actually transfer the service back to the landlord instead of turning it off. I suggest you do the same thing for the water service! Thank you.

Case Date:

3/24/2019

Why do I need a password to pay my bill. This is very stupid.

Case Date:

3/24/2019

Patricia Shuffitt, I accidently sent a duplicate request for aquapay on 03/25/2019. Would you please delete that submission ? !!

Case Date:

11/12/2018

The person that this is addressed to does not live here at 5314 S. Southway Drive. And we keep getting bills for them. Have came to report this in person and also attempted to call your office with no results. Please get this taken care of. If not to stop the annoyance to me, to help this person keep their water on.

Case Date:

3/27/2018

Good afternoon, I am with the Columbus City Utilities and we are shopping for new software. Our director, Keith Reeves, has always been a fan of Bloomington Utilities and we were wondering what software you use for customer accounts? How satisfied are you with it? Thanks, Chelsa Goben Lead Accountant

Case Date:

7/25/2017

I attempted to pay my water bill. There was an error reported. The money is already out of my account. Want to be sure my service is continued. Will I need to re-submit? Thanks!

Case Date:

10/20/2013

Hello, I am actually a resident of Vigo County but I lived in Bloomington years ago while Mayor Kruzan was a State Rep. I wrote to him after the Matthew Shepard murder urging him to support hate crime legislation and he responding with a handwritten letter promising to fight hate crimes. I still have the letter framed and that response made Mark Kruzan my favorite politician. I was overjoyed to hear he became mayor of Bloomington after I moved away. He is a great man. Hearing that he performed several same sex marriages last February further proved that this is a man who firmly believes in equality for all. I am writing because my partner and I are visiting New York City next year to be legally married and we would love to have a letter from him that we could frame and display at our wedding.

Case Date:

8/23/2013

Field at the corner of Pete Ellis and John Hinkle has not been mowed for weeks. Caller said weeds are 4 foot high.

Case Date:

10/5/2012

Cindy Jackson, 1416 E. Clairmont Place, called OOTM several times the week of October 1st to complain about her neighbor, Randall Floyd and his family. Ms. Jackson said they are loud and disrespectful and she believes they are harassing her and elderly residents of the neighborhood. She said she can't understand why no one is helping her deal with the problem.