Case Date:

2/28/2005

Ms. Wagener recently moved to this location and set up an appointment for installation of cable and internet services. She was informed by Insight that service could not be provided because her home was too far from Homestead. She also stated that there is cable service on Baldwin Drive which is approx. 175 ft. from the back of her property. Why couldn't service be run from Baldwin to her home? Ms. Wagener stated that Insight should take whatever steps necessary to provide service.

Case Date:

2/28/2005

An assistant city engineer told Mr. Sebeck that a drainage ditch in front of his house will be deepened, and he wants to know the lastest information on that.

Case Date:

2/28/2005

Mr. Weddle inquired as to the new date of a wedding class offered by the Peoples University Program.

Case Date:

2/25/2005

Ms. Perin wanted to know if there was a way to pay her city utilities bill online but not automatic withdrawl from her checking or savings account

Case Date:

2/11/2005

GOT A CALL FROM CITY UTILITIES, THEY RECV'D A REPORT THAT THE SEWER AT 917 S. ROGERS IS BURPING AND BACKING UP. UTILITIES WENT OUT AND THEY SAID IT IS NOT THIERS.

Case Date:

2/1/2005

Ms. Bennett noticed a television cable from a utility pole that ran alongside her property, across a pathway to the Hays Court Apartment Complex on Sunday, 01/30/05. She contacted Insight and was told that they could not do anything about it until she provided them with an address that the cable belonged to. She feel that this is not her responsibilty and that this is a hazard.

Case Date:

12/30/2004

Case Date:

9/7/2004

Bob stated that there was a tree on Rockport Road near Duncan Drive that has limbs hanging a few feet over into the road. Used 2102 for GIS

Case Date:

9/1/2004

Large pile of yard waste has accumulated in the back yard from where limbs have fallen out of the trees. Caller is concerned that it is attracting rodents and snakes. This is on the deadend of Maxwell

Case Date:

8/30/2004

Mr. Woodring feels that Insight has a monopoly in this area in regards to cable service. The TCC should also have an agreement with Insight regarding broad ban service. He was unable to sign up for SBC's service due to a third party ownership of the lines specifically related to Acadia Court area. Due to this problem, he felt that he was forced into signing up with Insight at higher price in order to receive the broad ban service.