Bloomington Transit's Lew May Featured on Magazine Cover

FOR IMMEDIATE RELEASE
June 12, 2008

[Click image for a larger view|thumbnail:3056,right]For more information, please contact:
Danny Lopez, Communications Director, City of , 349-CITY, lopezd@bloomington.in.gov Bloomington

Bloomington, IN - The May/June issue of Busline Magazine, a publication created to address motorcoach and transit services topics, features Bloomington Transit(BT) General Manager Lew May on the cover. The magazine chose to feature May largely because of the recent growth of BT"s ridership, which carried a record 2.7 million riders in 2007.

The magazine is one of the industry's most well-read, and it combines feature stories on executives and managers with stories on advances in the field.

May's selection, stated City of , is an indication of his success in continuing to expand effective transportation services for the community. BloomingtonBloomington Mayor Mark Kruzan

"It's fantastic that Lew is getting the recognition he deserves, and I think it speaks volumes about the effectiveness of our mass transit system," said Kruzan. "This is an issue that is important to commuters in our community, and Lew has long been doing an outstanding job in meeting our transit needs."

The article discusses May's customer service approach, BT's growth and collaboration with UniversityIndiana and surrounding communities, plus BT's push to engage residents and visitors. May's philosophy revolves around him and his staff treating each rider as a customer, and this has drawn increasing attention from those looking to utilize convenient mass transit. One of the services provided is the "Free First Friday" program that offers free ridership to all passengers the first Friday of each month, and May insists that these types of initiatives are essential to creating loyal long-term customers.

"If we are not going to do everything we can to serve the customer, we are not going to be very successful," May said.

Busline Magazine is available in retail locations across the country. You can also visit http://www.rankinpublishing.com/buslinehome.html for more information.

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