Page last updated on October 5, 2023 at 3:50 pm
The Challenge
In 2019, the Bloomington Police Department faced a significant challenge – a growing crisis of mental health-related calls that were straining their resources. These calls often resulted in repeat callers seeking assistance that extended beyond law enforcement's traditional role. Chief Diekhoff and Mayor Hamilton recognized the need for a solution that would reduce repeat calls and provide the necessary services to individuals experiencing mental health crises, even when no crime was involved. The challenge was clear: find a way to address these pressing needs while improving the efficiency and effectiveness of the police department's response.
The Idea
To tackle this challenge, Chief Diekhoff and Mayor Hamilton decided to build upon existing programs within the Bloomington Police Department, such as the Downtown Resource Officer program. They envisioned a new program called the Police Social Worker (PSW) program, inspired by successful models like the one in Salt Lake City. The PSW program aimed to have social workers work directly within the police department, eliminating any bureaucratic red tape associated with insurance, presenting problems, or criteria for assistance. This approach would allow social workers to address the unique needs of individuals, providing timely and appropriate support.
The key innovation lay in the approach: PSWs would engage in on-scene assessments and follow-up with individuals, focusing on addressing their needs comprehensively to prevent future 911 calls. This proactive approach meant that individuals wouldn't have to rely on emergency services in the first place, leading to a more sustainable solution.
The Cost
While specific cost figures were not provided, the implementation of the PSW program involved several expenses. These included staff salaries, benefits, equipment such as computers and desks, work cell phones, uniforms, and Continuing Education Unit (CEU) payments. The time commitment for program staff involved riding along with police officers to understand the department's needs and optimize the program's functioning once it began. Though exact numbers were not mentioned, the investment in this innovative program was justified by the potential benefits it promised.
The Benefits
Since its inception, the PSW program has demonstrated remarkable success. The PSW team handles between 80 and 100 different cases each month, with roughly 50% being new clients and 50% being ongoing cases. On average, they engage with clients six to eight times before services are officially connected and stabilized. Over the course of the program, they've received over 1300 referrals.
One of the most compelling benefits is the significant reduction in emergency calls to the Bloomington Police Department. For example, individual cases have shown a decrease from 22 calls to the police to zero calls once services were in place. This not only eases the burden on emergency services but also improves the overall safety and well-being of the community.
Additionally, the program contributes to the development of the police department as a whole by offering training and wellness support. The PSW program has effectively prevented people from falling through the cracks and relying on 911 for services, leading to a safer and more compassionate community. It stands as a testament to the power of innovation and collaboration in addressing complex societal challenges.
Here is an example of a client that had repeatedly made calls to officers for assistance with doing tasks in her home. This individual had recently been released from the hospital and was experiencing barriers with household tasks, causing significant distress. BPD Social workers coordinated with Adult Protective Services to bring services and accommodations to individual’s home. After a few months, the amount of calls from this residence dropped dramatically. After social workers continued to check in with the client, all contacts from this residence have dropped to zero.
“In social services of any kind, the biggest goal is to build rapport. Showing up when you say you will, calling when you say you will, and making sure you’re following up on whatever you said you would follow up on. Showing up, listening, and following through. The more you do that, the better your rapport is.” - Melissa Stone, Senior Police Social Worker
Metadata
Department(s): Planning & Transportation
Department Point(s) of Contact: Melissa Stone
Partner(s): Ryan Robling, Eric Greulich
Partner Point(s) of Contact: n/a
Type of Innovation: Technical / Software, Process Improvement, New Service
Date Implemented: March 2023