Skip to main content

Page last updated on May 11, 2022 at 9:59 am

!!!!! PAGE AND CONTENT UNDER CONSTRUCTION-!!!!

If the vehicle has been towed during normal business hours Monday thru Friday 8:00 am to 5:00 pm please contact the Parking  Customer Service Center at (812) 349-3436. 

If the vehicle has been towed outside of normal business hours, after 5:00 pm Monday thru Friday, and all day Saturday and Sunday, please call the Bloomington Police Department non-emergency number at (812) 339-4477.

Please provide the location of the vehicle, license plate/state, make, model, and color of the vehicle.  The agent will be able to provide the reason why the vehicle was towed.

*****************************************************************************************************************************

Was the vehicle towed because it was deemed an abandoned vehicle

City Code: 15.04.020 Definition & City Code: 15.52.040 Removal

Once an agent provides the tow service used, the driver may go retrieve the vehicle by providing the following required items at the time of pick up to the tow service provider.  No hold has been placed on the vehicle.

  • Proof of Ownership: State Issued Title or State Issued Current Registration
  • State or Photo ID
  • Driver License
  • Pay assigned Tow Service Provider Fees

 

Was the vehicle towed because it was parked in a reserved parking area or space?

City Code: 15.48.010 General Provisions

Once an agent provides the tow service used, the driver may go retrieve the vehicle by providing the following required items at the time of pick up to the tow service provider. No hold has been placed on the vehicle.

  • Proof of Ownership: State Issued Title or State Issued Current Registration
  • State or Photo ID
  • Driver License
  • Pay assigned Tow Service Provider Fees

 

Was the vehicle towed for outstanding citations?  

City Code:  15.48.010 General Provisions

Once an agent provides the tow service used and the reason for the tow was outstanding parking citations, there will be a hold placed on the vehicle by Parking Service Division.  This hold represents the total outstanding due for parking citations.  Please be certain the person who will be claiming the vehicle knows the total amount due.  The vehicle will be held until proof that this amount has been paid in full.

Please note:  Prior to being towed for outstanding parking citations a neon green, “Immediate Action Required Notification” of unpaid citations was placed on the vehicle.   This notification provided the driver with the necessary steps to take to avoid being towed for outstanding citations

To retrieve the vehicle it will be necessary to follow the process outlined below to retrieve the vehicle during or outside normal business hours.

***********************************************************************************************************

24 hours a day, 7 days a week online access is available to the Parking Service Department website, click on Parking Citations, from the main City of Bloomington page and click on Pay Parking Citations (second item in the first block), or just click this link below.

Pay Parking Citations

This will show how many citations are still outstanding to the City of Bloomington however if the citation(s) is not eligible to be paid, it will state under the header pay citation, "Citation cannot be paid", this indicates this citation has been sent to a collection agency due to the length of time it has been left unpaid.

Therefore, it will then be necessary to contact Capital Recovery Systems at 1.800.693.6835 or 1.888.460.9955 Monday-Thursday 8 am-7 pm, Friday 8 am-5 pm, and Saturday 8 am to noon.  You may also visit 24/7 their website link at https://paycapitalnow.com/. Payment can be made by MasterCard, Visa, Discover, and Electronic Check.   Please make sure to get a copy of the receipt of the paid-in-full transaction.

If any citations are in collection status, there is a 30% administrative fee added to each citation.  For example: if a citation is $60.00 there is an $18.00 (30%) administrative collection fee total cost would be $78.00. 

The owner or driver may go retrieve the vehicle by providing the following required items at the time of pick up to the tow service provider. 

  • Take the receipt(s) (T2 online payment receipt & Capital Recovery online payment receipt) showing the amount of payment(s) to the tow service provider.
  • Proof of Ownership: State Issued Title or State Issued Current Registration
  • State or Photo ID
  • Driver License
  • Pay assigned Tow Service Provider Fees

 

The current City of Bloomington contracted tow agencies' addresses, contact numbers, websites or Facebook pages, type of acceptable payment information, and hours of operations. 

Please contact the tow agencies directly before arrival/pickup.

Chandler Automotive & Towing

1107 N Jackson St, Bloomington, IN 47404

Phone: 812-336-1061   

Accepts:  American Express, Discover, MasterCard, Visa, Google Pay, Apple Pay, and Cash

Hours of Operation:  Monday-Friday 9:00 am to 5:00 pm and Saturday & Sunday 10:30 am to 2:00 pm

 

Hawkins Towing & Recovery

800 E Thornton Drive, Bloomington, IN 47401

Phone: 812-327-8305    

Accepts: American Express, Discover, MasterCard, Visa, and Cash

Hours of Operation: Monday-Friday 9:00 am to 6:00 pm or prior arrangements (schedule an appointment) need to be made before the office closes.

 

Ken’s Westside Service & Towing

3111 Venture Boulevard, Bloomington, IN 47404

Phone: 812-336-9050  

Accepts: American Express, Discover, MasterCard, Visa, and Cash

Hours of Operation: Monday-Friday 8:00 am to 5:00 pm and Saturday 8:00 am to 1:00 pm by appointment only.

 

Rick’s Towing

1201 W 10th Street, Bloomington, IN 47404

Phone: 812-876-7108 

Accepts: American Express, Discover, MasterCard, Visa, and Cash

Hours of Operation:  Monday-Friday 8:00 am to 5:00 pm please call for an appointment.