Case Date:

8/21/2026

There appears to be a slow water leak from the water meter located near 3206 E. Winston St.

Case Date:

8/21/2026

Our home and the houses around us have lost significant water pressure. We hired a plumber to look at the issue at our home thinking it was something wrong with our plumbing. They said this issue is coming up around the city and they think it's due to the new hydrants that were installed. This seems to make sense since there is a hydrant across the street from us that was recently replaced. We went from being able to have 3 showers running at one time to barely having enough water pressure for one to run immediately after these updates. The plumber suggested we contact the city to see what can be done since there's nothing they can do. Please let me know what our options are. Thanks.

Case Date:

8/19/2026

Fire hydrant blowing water at the corner of Rick Creek and Montclair

Case Date:

8/18/2026

There has been water continuously seeping up from the ground (in about a 10 foot area) and has been spilling into the road over the past few weeks. The location is in the front yard of 610 W Ryan Rd along the curb. I have lived a few houses down for over two years and have never seen this area collect water for more than a day after rain/storms. I am unsure if its a break in a water main, but the water has been seeping out at a high enough rate that there is visible flow in the curb leading to the storm drain. The house is currently for sale, and I don't think anyone has been by to check on the property since the problem began.

Case Date:

8/18/2026

Hello--My mother has 2 rental houses on Olive St. (1502 & 1504) that share a water meter. The 1502 S. Olive has the water meter on that property. What would it take to have 1504 S. Olive it's own meter? How much would it cost?

Case Date:

8/3/2026

Water is not coming out of any faucet inside or outside of building.

Case Date:

7/27/2026

We have no water

Case Date:

7/22/2026

Top of water meter is off. You can see the gap to the left in the photo. I nudged it mostly back into place but can’t quite get it on and don’t know how to secure it. Meter is near southwest corner of yard, about 10 feet from Rose Avenue. Could be a hazard for pets, wildlife, or a person walking there.

Case Date:

7/22/2026

Like to report a water leak in my customer service line, the rate appears to be roughly 10 gallons every 3 hours.

Case Date:

7/14/2026

Possible broken water line in drive way area. Shared alley and family members who were living in the house said there was water coming up from the ground