Case Date:

12/30/2019

Strong sewer gas odor on several back patios at the Windermere East development - 2604 E. Covenanter Drive.

Case Date:

11/19/2019

The front yards of the houses on the highest lots on Gourley Pike smell like sewage. Please flush the main line. No odor masking cakes, please.

Case Date:

5/26/2019

Sewage is backing up in our basement after today's rain at 901 W Briarcliff Dr, Bloomington IN 47404. We have rotorooter coming out, but in the past roots in the city line in front of the house caused backups. Please check this line as soon as possible to see if it needs roots cut. We've experienced a catastrophic backup due to problems in the city's line before and wish to avoid a recurrence. Thank you very much for your help in this matter.

Case Date:

2/8/2019

Yesterday, during the huge mid-day rainstorm, water came up through the floor drain in our basement at 2638 East Dekist Street. It had a sewage odor and was muddy looking and reached a level of about 4 inches, covering the entire floor and soaking everything. The basement toilet also had dirty water come into it. I called the city utilities hotline and reported the incident twice, speaking to the same person each time. The water receded after a couple hours. We have yet to assess the damage and start to clean up. Last year on 2/11/18 our basement toilet erupted (see case #163027). We had a plumber verify that the city sewer was the source of the issue. We did not claim any damages, yet the city did not reimburse us the cost of the plumbing assessment. We would appreciate someone responding to this current incident.

Case Date:

8/9/2017

At least 3 floors of the Walnut Street parking garage smell powerfully of sewer gas.

Case Date:

6/1/2016

Manhole in the back yard has a sink hole near it, can anything be done?

Case Date:

5/31/2016

Sewer line is backing up into shower in the basement.

Case Date:

2/26/2016

Toilets are backing up.

Case Date:

2/25/2016

Toilets are backing up and customer stated that Roto Rotor cleaned the line.

Case Date:

2/15/2016

Customer wanted to know how much of the sewer lateral is his responsibility to maintain.