Water Utility Billing Problems
- Case Date:
- 5/29/2017
Hello. My name is Seung Jae, Lee and my accout number is 49236-012. I left US on May 11th and I submitted terminating my water service as well.
I have a question that I paid rest of my payment when I left my renting house(address : 2789 E.Bressingham Way, Bloomington, IN, 47401) but I found out that there is about $73 in my account. So is this amount of money belongs to me or next person who rent the house that I lived?
If you let me know how I can solve this problem, it would be great. Thanks.
Water Utility Billing Problems
- Case Date:
- 7/18/2017
Hello. My name is Seung Jae, Lee and I am writing about double charge on my water bill after I left the States.
My account number was 49236-012
I lived at 2789 E.Bressingham Way, Bloomington, Indiana, 47401 (MeadowCreek apartment complex)
I finished my service on May 11 and I paid rest of my charge which is $73.64(Confirmation #: 184023
Date: 6/14/2017 4:28:10 AM)
But, I realized that after I got my final check from my leasing office at MeadowCreek(It says sewer portion of unpaid CBU bill),
so, can you check whether $73.64 which paid on Jun14 is processed or not? If processed, could you refund it?
Thanks.
Water Utility Billing Problems
- Case Date:
- 7/19/2017
I am working with account #40809-003 where there are adjustments for $537.77 on the current bill. I spoke with Edie twice on 7/19/17, that a corrected bill was not available at this time. We are unable to process payment without a detailed record as to what the charges are for. In the interest of being specific we would need a breakdown as follows: Service periods being “adjusted” and usage/consumption for both meter numbers (69341719 AND 09308909). We would also need charges broken out for Water Service, Water Usage Charge, Fire Protection, Wastewater Usage and Service Charges during the period of time in which the charges were corrected. Please Protect the account while this is investigated.
Water Utility Billing Problems
- Case Date:
- 10/10/2017
my water bill says that we did not use any water for 37 days. I believe this is a mistake because we have been home.
Water Utility Billing Problems
- Case Date:
- 10/10/2017
To whom it may concern,
I received a water bill that stated that my house used 15 units of water, when we average around 4 units. I called to discuss this bill and had an extremely poor experience. I was connected to a customer service representative, Laurie, who treated me very unprofessionally. As I was explaining my situation, Laurie devalued my statements, spoke over me, laughed at me, and negated everything that I said.
To say that I am disappointed with the quality of service is an understatement. I have always had a positive experience with the City of Bloomington, however, this was an anomaly. I hope that the proper actions will be taken.
Thank you.
Water Utility Billing Problems
- Case Date:
- 2/7/2018
yes I received a note on my door that I had used 25,000 gallons of water and I need to contact the utilities and so I did and they said the meter showed that and I should contact a plumber so I did paid a plumber to come out and he spent four hours at my house and he found no leaks but to be safe he put new flaps and supplies in out toilets and now not only am I out the money for a plumber but also they want me to pay these high water bills I am on a fixed income and there is no way I can do this so what can we do about this
Water Utility Billing Problems
- Case Date:
- 2/21/2018
We received an extremely high water bill this past month. I was on the phone with someone from the Utilities department and they explained to me that out meter was running high from 2/1 and then by 2/18 it was back to normal. During that time we received no notification that we had our water was running high and we even had a plumber come out but it was a day after our meter went back down. I want to know if our meter can be re-read to make sure it is running accurately and to get our bill readjusted because I will not pay a $800 water bill.
Water Utility Billing Problems
- Case Date:
- 3/2/2018
There is ABSOLUTELY no way we used this much water in a month. This is a 1100% increase month-to-month in our bill from January to February. Our meter has to be reading wrong!
Water Utility Billing Problems
- Case Date:
- 3/19/2018
Hello, last month I received a water bill of incredible cost due to my apartment having a major leak in one of its toilets we were unaware of until the bill had arrived. Our property manager and his maintanence team was able to resolve the problem and the proof that is in the attached image.
I am wondering if there is any possible way to have a reduction in its cost! Thank you.
Water Utility Billing Problems
- Case Date:
- 3/20/2018
My water for the 5th time in 8 years has been shut off because it was confused with my neighbors. I also believe I have been charged for their water usage. Note they had 4 kids and 2 adults there I am by myself, and yet I had an $80 bill. I live at 2602 South Bryan St. and have been here sense 2009. The other resident was at 2602 ½. This happens after each neighbor moves out. Right now the vacant unit has water in it. This also happened to me about 2 or 3 weeks ago and I thought it was resolved that time. It is Bloomington City Water's responsibility to keep this from happening. I need 3 things from you (1) an apology for having done this so many times. (2) An actionable plan as to what you are going to do to stop this in the future. (3) A review of my utility bill for having been over charged.