closed #172254
Water Utility Billing Problems
47408, Bloomington, Indiana
- Case Date:
- 4/17/2020
Payment sent from IUCU 4/6. Still not showing up for 1500 E Richland Dr.
Payment sent from IUCU 4/6. Still not showing up for 1500 E Richland Dr.
drainage needs to be cleaned out so water can drain
I received a water bill with 19000 gallons of use and wastewater. That seems very high. I'm hoping the utility can let me know if there is an issue going on with my water meter.
I did not get any notice whatsoever about high water usage despite the fact that a water employee evide to my property property. I am asking for a reduction in the charges. It was an internal toilet which hasbeen fixed. Please help.
The Blgtn Utilities payment website has been inaccessible all week. Signing in leads to a 'runtime error' announcement page. -- I regularly pay my bill online but was happy that a very nice lady at the UtlisDept took my payment over the phone. But please see to the website? Thank you very much. stv
Ever since the new meter was installed, my bill has been around $27 higher. I have called Customer Service every month or more. The only advice they had was toilet leakage and sent me blue stuff to check for leaks. I did this and found no leaks. I am unable to find any leaks in my home so I think the meter is the problem. Customer service won't even talk to me anymore which is very poor and rude service. If they can't help, they should pass you to someone else instead of ignoring you. I would appreciate some help from your end as I don't know anything else to do. Your bill shows me using twice the water the old meter said. 4000 gallons and I live alone. There is no way I use that much. Something is wrong somewhere and if I can't find the problem, it's your job.
I live in a condo area. Each unit has its own water meter and there is a master meter for the whole community. We are not billed according to the actual consumption but to the footage of each unit. Since it is caculated in this way, I have to pay 70 to 80 dollars a month and there are just two people in my household. I used to live in a unit where the monthly bill was $30 to $40 and it was paid to Bloomington Utilities. Now the water bill is quite unaffordable for a low-income family like mine. I just don't understand why we can't be billed individually based on our usage since we have separate meters. That would be a fair practice for every unit here.
Meter number 88431501 is an irrigation meter that has been off since Oct. I have called on this meter before and it still shows daily usage. Can someone check it again to see why I am still showing water usage?
Courtyard Bloomington room 203 bathtub is leaking 100 gallons per day and they aren't fixing it.
I wanted to take this opportunity to recognize and thank Ms. Edie Henderson in the Bloomington Water Utilities Billing Dept. She is an asset to the city and all the patrons like me. Edie has been extremely helpful whenever I have approached her with a query. She is a truly phenomenal person who is dedicated to her job. She always goes above and beyond to assist over the years whenever we had a question. We thank her for her efforts and highly recommend her seniors to recognize Edie too for her outstanding work. She has also helped us over the phone during COVID. Again, many thanks!!