Water Utility Billing Problems
- Case Date:
- 10/15/2018
I have attempted to pay my water bill online two separate times now and the system will not approve my purchase.
I have tried completing the payment on two separate occasions (10/08/18 and 10/15/18) and I have tried with different credit cards. I still haven't been able to complete the payment.
My account number is 30500-028
Water Utility Billing Problems
- Case Date:
- 10/23/2018
I got my utility bill for this month that states that I did not pay the utility amount for the previous month. I have a credit card statement saying that I did. I called a couple weeks ago and they said if I emailed in proof of the statement, then the amount would be fixed. I emailed it in and it still has not been fixed. I would really like this resolved before my water bill is due on the 25th of this month. Thank you!
Water Utility Billing Problems
400-598 W Amaryllis Dr, Bloomington, Indiana, 47404
- Case Date:
- 11/16/2018
Extremely high bill that was a problem last month, and is again a problem this month. Im not paying for water I didn’t use. I can’t afford it, I’m a college student. The bill went from $40-50 to $250-$350. This is ridiculous. We usually average 4-5 thousand gallons.. The first high bill was 26 thousand gallons, the second (most recent) bill is 20 thousand gallons. Maintenance for my apartment has come and checked everything, nothings wrong. Has to be a bigger problem. The bill needs to be waived, and the problem needs to be fixed. I live at Hoosier Court Apartments, apartment 519.
Water Utility Billing Problems
1110 S Park AVE
- Case Date:
- 1/4/2019
We had our landlord come and check out the house and they didnt find any leaks. We’ve been gone all month so there’s no way we could’ve used that much water. What can we do to ensure that we don’t have to pay a huge bill for water we couldn’t have used? Thanks
Water Utility Billing Problems
501 N Morton ST
- Case Date:
- 1/13/2019
Please say you will discontinue your current practice of "estimating" costs. For me, for two months in a row, the winter estimations are more than six times my historical average. I use water for sprinklers in the summer, not the winter. I use 3 to 4 units in the winter, but I'm being charged for 15. Please stop that practice.
Water Utility Billing Problems
Bloomington, Indiana
- Case Date:
- 3/26/2019
I think my water meter is switched with my neighbors. Both water meters are in the same hole. After verifying that neither water meter was reading water usage, I turned on a faucet in my house. The water meter that was moving when I had my water running was not the meter listed on my bill.
Water Utility Billing Problems
2003 S High ST
- Case Date:
- 4/6/2019
My water consumption use (and corresponding bill) is twice as much as any of my other previous months. We have not increased our usage during March - if anything, it should be a little less since we were out of town for a week. This reading cannot be accurate.
Water Utility Billing Problems
702 W Dodds ST
- Case Date:
- 4/22/2019
Our water bill has grown exponentially over the last year and we cannot find a reason why. We have had plumbers out who can find no leak so we are turning to the water company to help us investigate.
Water Utility Billing Problems
4778 E Donington DR
- Case Date:
- 7/9/2024
Hello -
We are submitting a complaint against the City of Bloomington Utilities for the following reasons:
1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag.
2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house.
3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet.
4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots.
5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention.
We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house.
Please contact me for further conversation and happy to meet someone at the property.